February 1st, 2015

Toothy

Artist MIA - Need advice?

Hi all,
I'm relatively new to this community but I could use some advice, as I'm also new to this commissioning business. I won't post a full beware yet, as I've given the artist a deadline that has not yet passed.
Basically, I started commissioning artists early this month to get gifts for someone. I found this artist with an adorable style that I loved, and commissioned them for a $7 chibi. This was on the 4th of Jan. I asked them what the approximate wait time was, but they read my note and didn't respond. Unsure what to do, I checked their journal where they said the wait time was 2 weeks for a chibi. I left it for 2 weeks. Once it hit two weeks, there had been nothing from the artist (no contact, no wip, no art), so I sent another note just politely asking how my commission was coming along and if things were okay on their end. No response, and not even read. I decided to give them another week, and at the 3 week mark I sent another message stating my concerns. I did keep it civil and polite. I told them that I don't mind of there's a delay for any reason, but I'd at least like to know what's going on, and that if they don't at least respond after a month (8th Feb), I'll be looking into getting a refund. So far it has not been read. They haven't been terribly active online, only posting some art 2 weeks ago, and haven't posted a journal saying why there might be delays. There's also no links on their profile to any other accounts, so I have no way to otherwise contact them. As soon as I paid, they stopped communicating with me, not even acknowledging my payment aside from putting my on their "paid" list.

Basically, I'm stumped. At this point I'd rather take my money and commission an artist with better communication. But at the same time, I feel silly making a fuss over $7.00 and should wait longer. But then again, I'd happily wait longer if they'd at least communicate with me. What should I do? Should I follow through with my deadline, or was that too rash of me and should I have waited longer?
Cel_Egg

February Positive Reviews

It's the month of ~~love~~.

If you've had a great commission experience, either as an artist or a customer, please comment here and spread the word. It doesn't have to be a full-on story, though you're welcome to type one! All we need are a few lines on why this person was so great to work with. You can also recommend companies, such as printers or fursuit-making teams, as long as it's relevant!

There are plenty of reasons to post someone here: perhaps they went above and beyond the call of duty to fix a problem, or were so prompt with communication and payment it was like having them right next to you, or were very professional and courteous every time you contacted them.

To help keep things organized, please follow this simple form:

1. Name of the person you recommend:
2. Link to person's website or art page:
3. Approximate time period of when you did business with this person:
4. Details
(Here's where you tell us why they are so awesome! What made the transaction go so well? Perhaps link to the art or suit you bought/sold if you feel like sharing. Please mark NSFW if the subject matter is adult!!):

If you have multiple people to recommend, please put them in separate comments to keep things organized.

Trades are just as welcome as paid transactions. But try not to post for friends (or yourself) who are looking to be commissioned. If customers are what they/you seek, teenycom, artsales or artcommissions is for them!
Celestina_RockySnowings

Teahound

Who: Teahound

Where: https://www.weasyl.com/~teahound
http://www.furaffinity.net/user/teahound (inactive)

What: $30 story commission

When: June 2013

Proof and Explain:

On June 11th 2013 Teahound opened for story commissions. I took a slot for $30, and we took the conversation to notes. We got the story idea hashed out and I sent payment shortly after.

Checked in during August 2013
In November 2013 I checked in again and decided to take a refund.
Subsequent requests for my refund have come up with nothing.

Recently Teahound made a journal on his Weasyl stating he wanted to get in contact about owed work. I've emailed him, but that has gone unanswered to this date.

A glance at his Weasyl journals shows that he's still taking commissions to some degree, yet I am owed a refund since 2013.

Edit: Shortly after posting his Teahound has been in contact with me.

Edit 2: Teahound and I worked out that I would be happy to accept the equivalent of Flight Rising currency. So far he has paid me 1,000 g which is equivalent to $10 USD.
Edit 3: Another 1,000g paid on 02-06-15
Edit 4: Another 1,000g paid on 02-07-15. This is now resolved.