November 12th, 2014

Мурци чиби
  • silv3x

Lost contact issues?..

Hello, A_B. Not really a beware, but a question for another artists and commissioners.

In a beginning of this summer (in June), I commissioned one artist I really loved, and paid for my commission in advance. I already commissioned her, so I knew she delivered commissions slowly sometimes, and I didn't worry about it. Though, some months passed and I decided to ask her about my commission. She said she started it for 7 times, but a program lagged and crashed her files (LITERALLY EVERY TIME); she offered me 2 options: to start drawing a picture for 8th time or to refund me. I didn't receive any WIPs or anything, but her friend sent me one sketch/lineart to prove artist's words about working on my commission. I love her art style very much, so I asked her to try again. Recently, I checked her page in social network and noticed another comment about my commission - yeah, she started it again, and program crashed it again too, it didn't open anymore, etc... + someone of her friends said her computer would broke if she drew for me. :/ So. It was very sad and bitter, but I asked her to refund. She returned me half of payment, and promised to send other half very soon.

And a question part...
I decided to check her FA (I commissioned her in Russian social network, and we communicated there too). I noticed a comment on her page, from another commissioner. It's quite old, but from this year. This commissioner asks her to refund or to finish a commission (and to answer a note too). I'm not sure the artist answered yet, she didn't update FA and Weasyl for ages. Should I tell this commissioner how to contact the artist, or not? (Give a link to social network. Site is Russian... but anyway, maybe it helps). I asked 2 of my friends, but their opinions differ: 1st thinks it's ok to give contacts but not tell what to do, and 2nd thinks artist can take it as something bad.
P.S. Sorry for derpy English.
  • osolito

Aoifhe / LiIIian / creux / cufffedkitty (Resolved)

This is about my experience with Aoifhe / LiIIlian / creux / cuffedkitty.

On the 24th May 2014, I ordered a custom lioness design from tsunkitty (now Aoifhe). I paid $15 for it.

Proof of payment

I had gotten art from her before (now deleted), so I trusted I would get my money's worth.

After 3 weeks of waiting, I didn't want the design anymore. I asked her if I could change what I wanted to a chibi, which she was selling for $10, meaning she got an extra $5 out of it. She was very happy to accept.

Proof

After 14 more weeks of waiting, which she spent taking on new commissions and doing personal art (I have no proof of this sadly), I asked her if she had forgotten it. She had completely forgotten about it, and stated that she would not be working anytime soon.

Proof

I starting feeling very doubtful at this point. After 4 months of waiting, and her having actually forgotten about it, I started getting impatient.
Very shortly after that, she deactivated for a few days. I was planning on trying to get my money back at this point. I decided to give her a week, and she reactivated 3 days later. So I noted her about my commission, and her replies seemed very passive aggressive.

Proof

I left it alone after that. I was on her to-do list and thought I'd get it at some point.
Her Aoifhe account was suspended, so the only where I could contact her was from her other account LiIIian. Just today (2nd Nov 2014), however, she blocked me over a completely irrelevant subject. She is now offering a refund only in a different currency (deviantART points).

Proof

Overall she was an absolute nightmare to deal with. She spent most of her time taking on more commissions, making YCHs, and even doing personal art instead of doing her job.
She's very hot and cold when it comes to commissions. Clearly I got the short end of the stick. I would not commission anything from this artist.

Edit: Resolved. I have received my full refund.