February 23rd, 2014


Advice - Not Happy with Physical Item

Hi A_B,

I bought a handmade keyring from an Etsy seller internationally. When it arrived, the workmanship was a bit shoddy - the cutting round the (meant to be jagged edges) of the pieces seemed to extend into the piece itself, which I felt might make the item a bit weak on those areas. However, I didn't mention anything to the seller and the reviews of the item were positive.

The keyring was two parts, and I gave one half to my partner as a gift. However, the other day they showed me that their half had broken along one of the areas I thought might have a weakness due to the cutting. I contacted the seller about this and I felt their reply was quite rude - saying they don't offer refunds or replacements, that they can "of course, can be broken with lots of wear and tear. They're not indestructible, and I definitely don't claim them to be." I'm a bit annoyed by this as I certainly don't expect them to be indestructible, but not to break after only a few months of regular use!

They have suggested that the resin on the keyring is heatable and I can try fixing the keyring in the oven, but I'm just a bit annoyed they're essentially brushing the durability issue under the rug, so to speak. Any thoughts? Is this expected wear and tear on an item?

Beware: Kipper

WHO: FA username "Kipper"

WHERE: http://www.furaffinity.net/user/kipper

WHAT: One traditional badge. Sized 'small', price $30.

WHEN: Paid on 31 Oct 2013, agreed to be completed by and delivered at MFF 2013.


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UPDATE 07 March: The badge was received, so everything's good now. I consider everything resolved. It's still a surprise gift so I won't post the image, but it arrived fairly quickly after the post. Thanks a bunch!