April 1st, 2013

BEWARE: Zipperface

WHO: Zipperface

WHERE: http://www.furaffinity.net/user/zipperface

WHAT: Coloured+shaded wing-it commission, $50

WHEN: On 12 March 2012 I commissioned Zipperface and paid them. A few hours later I was sent a WIP of the picture for approval, which I gave. A month went by without anything more from the artist, though they were still active on FA and their Tumblr at the time. On 25 April 2012 I sent them a note asking for an update, at which point I was told they were in trouble. A few months later they'd cleaned up shop and left FA entirely.

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Advice: Requesting refund but paid extra

Hi A_B, I wanted to know the opinion of the community regarding a potential issue I may have (nothing happened yet, but I’d like to ask ahead of time in case it does).

When I commission people I tend to pay a little more than what was agreed to (out of kindness to help ease the lose of the fees). However, there are some artists that are now starting to reach a point in which I don't think they will complete the work within 6 months and I feel I may have to cancel and request some refunds.

The problem however is that I paid extra and if I request a refund, would it be acceptable for them to only refund the amount agreed upon (and keep the extra I gave)? Or do you think I should receive the full amount I paid if they didn't do anything at all?

(for example, if the agreed amount between the artist and I for a commission was $40, and I pay them $45. After waiting 6 months with no work done at all, is it acceptable of them to keep the extra $5 even though they didn't do anything at all? Would I be in the right to expect the full amount {including the extra I gave} if no work was done?).

P.S. No T.O.S. of any artist I hired has the exact situation above covered in the part of their T.O.S.'s that mentions refunds, so that's why I'm asking here before the potential situation occurs.

Positive Reviews Post: April Edition!

If you've had a great commission experience, either as an artist or a customer, please comment here and spread the word. It doesn't have to be a full-on story, though you're welcome to type one. All we need are a few lines on why this person was so great to work with. You can also recommend companies, such as printers or fursuit-making teams, as long as it's relevant to artists (just no self-advertising!)!

There are plenty of reasons to post someone here: perhaps they went above and beyond the call of duty to fix a problem, or were so prompt with communication and payment it was like having them right next to you, or were very professional and courteous every time you contacted them.

To help keep things organized, please follow this simple form:

1. Name of the person you recommend (please also put this in the subject of your comment):
2. Link to person's website or art page:
3. Approximate time period of when you did business with this person:
4. Details (Here's where you tell us why they are so awesome! What made the transaction go so well? Perhaps link to the art or suit you bought/sold if you feel like sharing. Please mark NSFW if the subject matter is adult!!):

If you have multiple people to recommend, please put them in separate comments to keep things organized.