March 27th, 2013

Advice: Charge-backs

Edit 4/8/13: Unfortunately, it seems I lost the settlement, and $15 was taken out of my account on the 6th of April. Annoying, but what can you do. I will simply take this as a learning experience and not to do business with Chapu ever again. I suggest you all do the same, for he might file charge backs against you too, like he has to me and other artists.

Edit: I have called Paypal and discussed with them my situation. Like requested I sent them all of the evidence I have. They apologized and said they will try and fix this. Now I just have to wait and see what happens. I will gladly let everyone know the end results once this is all done with.

Okay, so apparently a client of mine just issued a charge-back. Now, this is the thing; the work has already been done and sent to them, they even posted it in their gallery. Said payment was sent on December 13, 2012. Commission was completed on December 20, 2012.

How do I go about fixing this? I feel if I discussed my case with Paypal, they would automatically take the client's side because I don't have any evidence to use. I honestly don't think I can just say, "Hello. [name of client] had paid me to do an art piece for them. They sent me the money and the work was completed in a timely fashion, and they were pleased with what I have given them." and they'd automatically take my side, so I don't know what to do.

And the thing is, this person apparently has been issuing charge-backs to all of the artists they've ever commissioned. However, at the time I did this commission, I was not aware of this. So what do I do?

Commissioner Beware: Chapu

EDIT 10/8/13: I would like to mark this as resolved as Chapu has payed me back what he owed without issue. Thank you.



WHAT: Client commissioned me on December 13, 2012 for a digital sketch. He paid, the work was done and given to him. 3 months later he files a charge-back against me.

WHEN: December 13, 2012

PROOF: The transaction:

The payment:

The artwork:

His thanks:

The charge back: and

Faking his death: and The proof with inside said journal:

Secondary account which is suspended like his first:

EXPLAIN: Client came to me on December 1st, asking if I was open for commissions. I said I was and would give him a spot for a digital sketch. He was fine with this, however, he said he would not be able to get back to me until reference of his character was done by another artist. I told him that was fine, and I could wait. He thanked me, and went on his way. December 13th, he returned, ready for me to do his commission. I gladly accepted and he gave me the description and references needed to start his commission. Afterword, he sent me the payment. After a few other commissions I had done, I finally got to his, completed it, and sent it off to him. He responded, complimenting me and thanking me, and went on his way. He later posted the image in his gallery, which was perfectly alright as I allow every single one of my clients to post their commissions, unless told otherwise.

3 months later, he filed a charge-back against me for unknown reasons. As I have described in this entry of mine: he had apparently done this to many other artists as well. He eventually faked his own death because he was being harassed about it, and made another account pretending to be someone else.

And that should be be about it. It's unfortunate that it had to come to this, as he was pretty pleasant to work with.

Currently, I have not gotten anything from Paypal yet.