February 19th, 2013

Advice - Shipping Estimates

I don't know if this is me just being paranoid, as I'm new to the business world for items needing to be shipped, and quite worried about messing up and possibly getting negative reputation.

I ship with USPS and will provide the express and priority mail shipping rate from their online price calculator when the shipping price is requested, but I'm a bit confused for when shipping is more expensive than the estimate from online I normally pay out-of-pocket with money from the sale itself, but what do I do when I accidentally overcharge the customer? (I luckily haven't done this yet, I have accidentally undercharged) Also, how can I make sure my shipping estimates are fully accurate?

I'm just really worried about keeping a good reputation for when I sell more / offer commissions more, and I want my reputation to be correct. (As I've seen overcharging on shipping being a problem in some bewares, but not the main point normally.)

I purchase the boxes at the post office when going out to ship, if that makes a difference.

Thank you in advance for any responses!
  • inukaza

BEWARE - Sweetnightmare/Scixzor

WHO: Sweetnightmare - Operator of Business
Scixzor - Husband and Business partner. He handles customer service tickets when silver is "overwhelmed"

WHERE: http://www.furaffinity.net/user/sweetnightmare

WHAT: A partial fursuit originally to be finished on Dec 25th as the deadline. (Later extended, as will explain.)

WHEN: Aug 2012 - Feb 2013

Proof/Explain:
- http://www.furaffinity.net/journal/4344146/ - FurAffinity Admins asked to take down the journal, here is a screenshot of it. http://imgur.com/EowoH5R

I commissioned sweetnightmare in Aug of 2012 to create a fursuit of my fursona Inukaza. I paid up front, later upgrading to a full suit. When I first commissioned her, I made a request to be updated by photo every month. At first, she was willing, and sent updates. October was the last update I received. Afterwords, every half-month I would ask for a photo update, to which she would respond that they did not have a camera to take the update with. Contrary to that fact, they were still able to upload pictures with a camera that they acquired, yet still were able to come up with a excuse to not give progress photos.

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