December 12th, 2011


Refund Policies

I was lurking in the community like always and ran across Kraven's post. Although the post deviated into something else, there was a legitimate issue that was raised in that post that struck a chord with me since I am in a similar situation. There was a small discussion in that actual thread, but I was hoping to garner a few more responses so I could get a clear answer on my question.

Here's my situation. I commissioned someone from DeviantArt for a custom Growlithe and Sandile (pokemon) plush around 6 months ago in June. I sent him one out of two payments for the plush. At first, he communicated fine, so even though work was coming along slowly, I didn't mind. However, soon after, he completely disappeared. I kept trying to get in contact with him, but he never responded. Finally around two months ago or so, he made a journal entry saying that he had a rough time, etc. which is why he couldn't work on anything but he would put up some works in the next couple of days. He responded me to then with a progress picture of one of my plushes and offered me a discounted price on my plushes. I responded back, saying that I was frustrated at the lack of communication and I wanted to know the progress of my second plush. The next days rolled around... no response and nothing uploaded onto his DeviantArt.

I waited a couple more days (or weeks?) before I felt completely fed up, and I sent him a note saying that I wanted to cancel my commission.

As far as I've always known, it was a common rule that if the customer cancelled their commission, the artist would keep the cost of the materials and the equivalent cost of the work/labor that has been done, and the customer would be refunded the rest.

However, in cases where the artist behaves poorly, maintains absolutely no communication and delays their work for years, does that really apply (I've only waited 6 months, so I'm not referring to my case specifically -- just in general)?

I can understand that the artist has spent time and labor into the partial product and so they deserve the equivalent cost of that. But if the artist has kept a customer waiting for their product for over a year or even longer, is it really fair to the commissioner to only receive a partial refund instead of a full refund if they cancel?

This is just something that I've been wondering about, since it seems like my commission may develop into one of these situations soon, so I wanted to know what I can expect with refunds. Thank you!
no sugar

Mod Post: Harassment is Unacceptable

It has come to our attention that a few of you have forgotten a very important policy regarding our community. It is one we've had to enforce way too much, way too recently and this is not a good thing.

Once again, to make things completely clear to everyone here:

Artists Beware does not, can not, and most certainly will not ever condone harassment of community users or of individuals posted here.

See Rule #2 in our Community Profile.

Going to another person's LJ/FA/DA/Tumblr/email/etc. to pester them over anything that has occurred in this community is a big fat freaking NO. What we are is a community for knowledge and professionalism. What we are not is an attack dog community.

There are reasons we do not let this kind of behavior stand in A_B. First of all, it goes against LiveJournal's abuse policies. They don't allow it, so we most certainly aren't either. Second of all, it creates a bad aura around our community, and gives people every right to attempt to label A_B as a 'drama comm' - which we are not! It is already very difficult to gauge which entries are going to cause what reaction, so users of A_B going after OPs or featured parties makes things all around harder.

While we moderators can understand information flying around faster these days with things like Twitter and Tumblr about, please just LOOK at where the information began before deciding you want to join in with the so-called lynch mob. If it originated here at Artists Beware, do everyone a favor and keep your hands off. And conversely, if you have no desire to avoid the drama and want to dive in head first? Don't come into Artists Beware to continue what you started off-community. Period. Either way, you WILL be punished if you're caught.

Lastly, I want to point out that there are six moderators in our community. All of us very active and easily accessible. There is no need for anyone to go so far as to attack another user in this community, in the event someone messes up. You come to us and we will handle it for you.

TL;DR, harassment of anyone in A_B is forbidden! Anyone caught will be warned or banned.