October 3rd, 2011

alert status red

A question about refunds

Hey A_B,

I have a question regarding two situations from around the same period of time; about three or four years ago, I ran into some computer troubles and took on some commissions to pay for a new motherboard. Now, all transactions have been completed save for these two:

Situation 1 - I'm going to use this guy's username since this could also be considered an issue of lost contact. A guy going by the name The-Ih on dA approaches me for a commission. It ends up taking a lot longer than I had intended, but I had completed two sketches, since one was a revision, so it's not exactly as though I was completely MIA. But, he ends up asking for a refund of his $20.00 because he felt that it was taking too long and even threatens to take action against me. I refund him his money and well... That's where everything just stops; my refund kept bouncing from his account and he had completely dropped off the face of the planet. It's been several years and I've been completely unable to contact him, whether by notes, IM, or his Paypal e-mail, and I still have $20.00 reserved for him.

Situation 2 - I was approached by a friend for an $80.00 commission, and things started off without a hitch, work was performed, etc. Then, we moreorless had a huge falling out together and for the most part, no longer talk to one another. Over the past few years, I've tried repeatedly to refund her the money, but she keeps sending it back to me demanding that I do the art. I've already told her and made it as clear as I possibly can that I am not comfortable continuing with this project and therefore have no intention of finishing it and that she should just accept the refund. Here I am, many years later, again, still holding onto this money.

So my question is, basically, in any of these situations, is it acceptable just to hold onto the funds for myself?

Thanks, guys!

Rule reminder.

For the love of all that is good and graceful, stop deleting/screening comments without mod permission. We have had a rash of people breaking the rules, being given a warning and then immediately deleting their comments, thus breaking the rules again in the process. This is incredibly frustrating for us moderators and gives us more work for absolutely no reason.

We have gotten a lot of new people lately who apparently do not read the rules before participating. I implore all members, new and old, to take a bit of their time to familiarize themselves with the rules listed in the userinfo. In the meantime, I am going to be discussing a harsher punishment with the other mods for people who do what I described above, as it is getting entirely out of hand when we are handing out double to triple warnings left and right from people deleting their comments after being told to stop flaming/using hard to read fonts/going off-topic/etc.

"I didn't know it was against the rules" is not an excuse. They're right there on the info page.

Again, DON'T DELETE YOUR COMMENTS! We have to warn people for this almost every day, especially lately, and that is honestly ridiculous. It is only polite to familiarize yourself with a community's rules before participating in it, so please do so.