September 24th, 2011

Lost Contact: Borderdog/Shengoh - RESOLVED!

I guess this isn't a beware yet just a lost contact. I also really debated on posting this in general but I am not getting any reply from e-mails I send to her and am getting worried.
Added some screen shots of the e-mails sent and received.

I originally sent her an e-mail back in December for a Foam fursuit head when she posted this entry back in December

I Sent her a payment of 95.00 on December 5th.

After about a month I sent and e-mail on January 12th just to check in since I hadn't heard anything since I sent the payment.
She sent an e-mail back saying that she had me on her schedule to be finished ASAP

I had to send another e-mail on March 6th checking in again and to say that I was moving on April 1st so my address would be changing.
She replied and apologized for the wait and said it should be done around the beginning of April. She also said if I didn't want to wait she could refund.
I replied saying I would just wait until around the first of April and that it wasn't a problem.

I sent an e-mail on April 20th with my new address- Got nothing in reply to it.

On June 5th I sent another e-mail checking in again since I had heard nothing- I didn't get a reply to this one either.

On July 7th I sent another check up e-mail- No reply again.

After that I got busy with planning my wedding and didn't get around to sending another e-mail to her until September 20th-- I told her I was getting a bit worried and that I wanted an update of some sort. I have not received a reply to this e-mail either.

I had a few people suggest I post this here a few months ago but I waited. I am an extremely patient person but at this point I am just
feeling ignored.

I just sent her a note on FA just now (September 25th) as well. At least with that I can see if she has read it.

She replied fairly quickly to the note on FA and had my head finished within two days. She shipped quickly after finishing as well. I have the head in my possession so this is now resolved :).

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Serious Face Frisket

Artist Beware: Aurasoul

As a note, in the end I am getting the item she made.

However the entire ordeal of two and half / three years of stress regarding this commission really has pushed me to write this, especially since she's looking to expand her client base.

I absolutely hate writing negative reviews about people, but I honestly am under the impression if you're operating as a business (taking money for goods/services), you need to also provide good follow-through, reputation, and customer service.

WHEN she did reply, I will give that she was always very polite in dealing with me.

I had planned on writing this for a very long time, and then debated it when it appeared I may be getting my item. I lucked out in getting my item. I'm not sure why, but I am grateful for that.

Artist: Aurasoul (active) (she got herself banned)

Other Posts/URLs of Note Worth / Complaints:

My Issues

My fiance ordered a plush in Fall of 2008 for a Christmas gift for the sum of $90.
Basically we were strung along, yelled at, ignored for months. When concerns of whether or not she had the time to complete or would like to refund us partial (minus the parts already used), we were ignored.

Basically every note was ignored for months at a time which lead us to be very concerned about whether or not this was going to be completed or not. The screenshots below also include a few conversations with Ratchet, her boyfriend/husband. Since he had been helpful in getting a refund with another person on AB, it seemed like a good idea to contact him if he was more likely to respond.

As a note, Ty and I have no problems being patient. As we told both Aurasoul and Ratchet countless times, but we do request communication every half a year or so. (We rarely got that).

Again. We got our item in the long run, but I would strongly encourage people who want to commission this particular artist to never pay full up front -- and be aware that communication issues will be a very big factor.

My complaints will be under the cut. This is a very long dated issue

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TL;DR Version

I finally am getting my product and it looks good from what I can see in the photos. My contact is bringing it to me when we meet up at a US con.

While Aurasoul has been very polite in her responses to me, her responses in general are like pulling teeth. She is not timely or professional in this manner.

I do not recommend anyone paying full price for anything up front.

Ordeal has taken place over the course of Fall of 2008 to Summer of 2011 to get sorted.

I'm probably missing things. I tried to keep this as short, but as thorough, as possible. (Yes I could have written more believe it or not!)