March 9th, 2011

Issues with contact

I am looking for advice on a problem with communication with a customer.

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So, I am wondering if this is worth pursuing to give this person their refund if they won't respond? If they don't want it and would prefer to let the matter lie, I would be okay with that, but I would like to at least know for sure, if not just for the sake of my conscience. I know am I more than partially at fault for getting myself into this situation by taking this commission when I ultimately didn't want anything to do with it or the customer placing the order, but I would like to at least try to rectify the situation. I don't know what to do if they simply refuse to respond. Do I keep the money and just cancel the commission as I said I have and drop any more attempts at communication? Or do I keep trying to get an answer out of them?

Any help would be most appreciated.