October 28th, 2010

Confused and Frustrated

I commissioned Immortal Moon Studio back in August (before my surgery bills).
I tried to make all of my stipulations clear in the following notes:
(note the parts about the deadline being mid-October, and that if this deadline was missed %50 of the down payment was refundable)




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After the deadline passed without any contact, I wrote a short note asking how things were going.
I'll admit I at first misunderstood the 50% refund as not paying the second $90. It's obvious she meant that $45 of the original $90 was refundable if the deadline was missed. However from this note it appears she's refusing this refund?


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I'd like to note this is not the same TOS I read when approaching this artist for a commission. Much of it seems to have been updated to directly counter my issues with this sale. I tried using the Wayback Machine, but FA appears to have blocked it, so there really is no way to prove either way, but I stand behind my claim that this isn't the TOS I agreed to.

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I noticed today when I was looking for the original TOS that she's made a public journal which strongly points towards being about this sale. I can appreciate her having a life outside of fursuit making, but I really don't appreciate this unprofessional behavior.

I was willing to pay the second half (which has been set aside since I sent the first $90) even though the deadline was missed, however with the way she's been responding, I'd like to just get the $45 refund and cancel the commission.
All notes regarding this commission have been saved if needed.

I really tried to be honest and professional with this, and if you think there's something I could have done better or more efficiently, please let me know.

UPDATED NOVEMBER 16TH:




On November 2nd I asked IMS if I could have the materials she allegedly purchased that prevented her from refunding my money. In the above note she said she would do this. She lives two hours away from me but so far I have not received anything. My note asking if it was mailed has gone unanswered. She wrote recently that her power was turned off, but I'm not sure how that would prevent her from mailing my materials for fourteen days.


It also seems I'm not the only one with this issue.

Collapse )UPDATE NOVEMBER 20THCollapse ) UPDATE: Jan 3rd 2011 Kandy and I agreed she would do artwork in exchange for the refund she still owes me. She agreed to make a conbadge and 1 full color piece. She told me she would deliver them this weekend to a local furmeet, but no one seems to have heard anything about it. So, so far, I'm still being owed a refund.

UPDATE: March 18th 2011: As of today I still have not received either commission. My notes inquiring about them were also not answered.