August 12th, 2010

Aurasoul - Never getting commission and harassing


I've commissioned the plushie maker, Aurasoul over two years ago requesting for a plushie for my boyfriend's birthday to be done sometime during August 2008, hoping it would be done and shipped by October 21, 2008. I had paid her upfront for the plushie as seen here ( ).

After I had sent her payment, she promised to send me images sometime that week of the WIP. Good, great. I waited, and a week had gone by without any word from her. I politely send her a note asking about the WIP images and leave it be for a few weeks. Weeks start going by, and she has yet to reply to my notes. Ironically, she stops replying to me shortly after she confirmed on getting her payment.
( )

As time goes on without word from her, I noticed that she has added artwork to her favorites within the time I was sending her notes. This had bothered me, so I logged into a very old DA account of mine and sent her a note asking if her commissions were open still. She replied 'depends on what you want' within 24 hours. ( )

Notice the date on the screen shot. Dec 2, 2008. I had paid her in August. I had received no word on my commission during that time. My friend later then sent her a note asking about my plushie, and Aura at the time had claimed that she had finished the plushie and just needed my address. Fine, good. I still hadn't received images of the plushie, but at least I was getting it.

So after waiting quite a few months my boyfriend and I were fed up, seeing as the package had not shown up at all. While looking though her favorites, she had been doing trades with others as well as more commissions. After noting one of the people who had done a trade with her, I discovered they received their part of the trade while I was still in the dark with no images or no plushie. At this point of time I began accusing Aura of thief on her comments page on DA. Not too long after doing this, she was banned for posting dog porn without a mature tag repeatedly. I was quite frustrated, until she contacted me on a separate DA account, finally providing me a WIP image of my plushie. This is was around in April, 7 months after I had originally commissioned her. I was annoyed, but happy to finally see images, so I let it go, giving her my address once more.

After waiting again for quite some time, the account on DA she used to show me the images was banned, so I had no way to contact her asking if she had sent my plushie. I managed to get a hold of someone who directed me to a German furry site where she was active on and sent her a note and waited. Nothing. However, I saw she was active on the forums, while she took on more commissions. After I had posted there informing I had never received my plushie and all the drama I had with her, she had cursed me out and accused me it was my fault for not paying for tracking, and my package had gotten lost. I asked her for a scan of the receipt proving she had shipped it, nothing.

( )

A few months later, she noted me that she had made a second plushie for me since the first one had gotten lost, and would send it to me if I gave her the money for shipping. $20 without tracking and $50 with. She had sent me no images of the new plushie. I had no way of paying for the shipping at that time, so I informed her I would do it later. During this time, I had thought over about this situation and decided against giving her the money for shipping. Quite frankly, I was done dealing with her. And I didn't want the plushie to be 'lost' again, but $50 on top of the original $80 I had paid was ridiculous at this point of time. Plus, how did I know if she really did ship it out or not? What if there really was no second plushie? I had no idea.

After the situation with Fuzzypaws and her, I made it clear that I was done doing business with her and wanted her banned for her poor commission ethics on FA. I haven't talked to her since.

Today, I received this comment on my page;

'wanna see on stream how i destroy the second plushie i made?you never belived that its existing there you can see^^'

I've commissioned her nearly two years ago, at this point of time, I've given up on getting the plushie, and I have left her alone. She claims that she would never do commissions for people over the sea anymore, but still. Please don't commission this person unless you want to deal with a headache and drama.

Edit: Screenshot of her comment ( )

lost contact Jax the Bat/Doctor-Franken-Stein

I've been having some problems with an artist I have commissioned.
Some may know him by the name Jax, which he goes by on FurAffinity (however inactive he may be now).  He also has two accounts on DeviantArt, his regular one and one where he goes by the alias doctor-franken-stein.  When I noticed he was opening up for commissions, I decided I'd give it a go, since I really enjoy his art style.

So I sent him a note detailing on what I wanted, included character references and got an email back giving the OK, telling me how much to pay and what Paypal address to send it to.  Me being the prompt and upright guy I try to be, I sent the money immediately (note this was on March 28th, 2010).  Things went fine for a while,  I sent another note asking on status a few weeks after the commission, no reply.  Then he posted a journal on his FA and DA saying those who he owes commissions to send details to his new commissions specific email.  So I did, and got a reply not long after saying he was still in the works on it (April 21, 2010).  I replied with it with understanding and proceeded to wait more.

I waited about two weeks and sent another email asking on the status (sent on May 02, 2010) and got a reply a week later (May 09, 2010) with a predictably unspecific reply on the details.  Instead of me replying back immediately with my usual "Okay, that's fine, I understand", I just waited.  I waited for two months before I finally sent another email asking for an update (first email sent was on July 09, 2010), and of course, that one went unnoticed.  So I sent another email one the 17th, and one more on the 29th.  Still no word back.  Finally, I sent another email yesterday saying that if I don't hear back from him this month with either proof he's been working on it (a sketch) or a refund, I will file a complaint with Paypal and try to get my money back.  After seeing him post a few sketches and pictures to his DA account, I sent another email saying, "hey, I see you've been posting some stuff on your DA account.  Could I possibly get an update on my commission?"  and that has yet to yield a reply of any kind either.

I am tired of waiting and not getting any replies, it's been almost 3 months now with no word at all on progress.  I either want my art, or want my money back.   I know I didn't pay a lot for the commission, but I'm in the process of moving to a new apartment, and money is tight for me right now.  I need some suggestions on how to deal with this and hopefully get a response.

So here I am A_B, warning you of Jax's actions as well as requesting advice on how to get a reply from him and/or get my money back.

EDIT:  I finally got a reply today from Jax (August 15th, 2010) saying only "I'll have your stuff done in a few days."
Here's hoping he's sick of my persistence and is finally going to finish it just to get me of his back!

So to everyone else out there who has had trouble with Jax, that's the way to go.  Persistence.
Glowstick Juice dance

A known commissioner wants to buy my MLPs

Not sure if this is on topic enough, but I need to ask about an active commissioner who does a lot of business with this community.

A rather infamous drama community favorite buys tons of commissions, so I'm assuming she's a good customer.
She approached me not about art, but about my My Little Pony collection.  She expressed an interest in buying some and I'm trying to downsize.  I'd really like to do this, but her reputation for drama kind of has me scared. 
Can people surrounded by drama be reliable customers?  Should I give her name and just ask for her commissioned artists to speak about their experiences with her?  I don't want to get in a position where I get stiffed or dragged around.

[Edit] I should specify it is Anailaigh