July 11th, 2009

Guh by Ghostmeast
  • growly


At Anime Weekend Atlanta 2008, I approached Schala-Kitty (zeal@schala-kitty.net, animekittysama@yahoo.com) at her table about a custom needlepoint coaster of a Pokémon. She agreed to the commission and told me I could put down $5 now and $10 when it's done. I did so happily and took her contact info.

After the con (9/28/08), I emailed her and just confirmed with her I was on her list. She replied back same day, and we went back and forth that same day about which pixel sprite I wanted the needlepoint to be based from. After we agreed, I waited patiently.

On 11/20/08, I decided to check in on the progress. Never received a reply.

On 12/7/08, I tried again, and the email bounced back. I had to do a lot of googling and figuring out to find an alternate email address that would work... finally I got her animekittysama email address and she replied back on 1/28/09 telling me she's been busy and having troubles. She offered a refund, and told me if I wanted the commission done, I could be bumped up on her list by paying the remaining $10.
I asked her how long it would take to finish if I paid the rest right then, and if she'd rather just refund me if it was going to be stressful for her.
Same day, she replied and told me she'd rather just do the commission for me and that it would take two to three weeks, so I sent the $10 and waited longer.

3/26/09, I hadn't heard from her, so I replied back asking for a status update.

4/4/09, she got back to me, saying she had been busy, but that my commission was finished. She told me it would mail the very next week, so I gave her my college address to send it to.

4/22/09, I asked if it had been sent yet, since I hadn't heard from her, nor did I get it in the mail.

5/6/09, I tried again. No reply.

5/23/09, I told her I really needed to hear from her, because I was going to graduate school the next month, and my address would no longer be valid. I asked yet again if it had been shipped yet, and was greeted with the same silence.

And today, 7/11/09, I emailed her with my new address asking her to mail it as soon as possible, or just give me a refund. It's been three months without a reply... I'm tired of not hearing from her.

I know she's probably busy, but it only takes two minutes out of your day to reply to your customers and say "Hey, I've been busy, I haven't mailed it yet". If she doesn't even have time to reply to messages, I think she would do well to just refund her customers and forget it. :/ And it rubbed me the wrong way that I had to go find her when her email address crapped out instead of the other way around.
I don't know if she's going to be at AWA again this year, but I can't say I recommend her after this. I just hope I can get SOMETHING for my money. :/