October 11th, 2006


Not sure what to do here.

So I have a problem.

A made a suit for a guy. He was one of the most picky customers I have EVER worked with. I have had people who fussed more over tails and things (heck, I've re-done a tail three times for one guy,) but this is the first time I've had such a problem with a full suit. There were a million details to try to get right, and honestly I was sick to death of the thing by the time I finally got it finished and sent out.

So it arrives, and it seems there are some problems. The foremost of which is the zipper/velcro arrangement.

The character design has a long fluff of fur running down his spine, kind of like an extended mane. I was going to put the zipper right down the back, under a flap of that fluff, and the fluff would just sit over it, like the fly on a pair of pants, and hide it completely. But this guy insisted that he must have the zipper in front. The problem with that was that the chest has muscle padding, so I can't run it down the middle, and putting it on the side was giving me fits. A zipper has to run in a straight line, I've never found a way to get one to curve. What I ended up doing was putting an under-panel, underneath the muscles and fur, and running the zipper up that, with the chest part with fur and padding on it as a kind of flap, that velcroed down along the shoulder and side.

Now he doesn't like this. Some of the velcro pulled up, which is totally my fault, and which I said I'd be happy to fix that for him, but he wants the thing completely redone, with a zipper and snaps arrangement. I don't want to do it! I really don't! I'm fixing the hands already, because of a fitting issue that's also my fault, so I'm happy to do it, and I'm also repairing the head where one of his friends damaged the jaw (he's had this thing for just a couple of days now!)

I never wanted to look at this again, and now I get to redo the head, and the paws. I don't want to have to redo the body as well! I don't want to just tell him to take a flying leap, but I'm really not sure how to handle this. He wants it just so, and I don't feel it's my responsability to fix a problem that really is his fault for insisting on the front zipper, but I don't want to piss off somebody who was otherwise a fairly decent customer, and who has admittedly paid a great deal for this.

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