Last AC (July, 2007), I commissioned a badge from Growly Genet (I don't know if she has an LJ here, but her DA page is http://growly.deviantart.com/. On the last day of the convention, she told me that it was ready to be picked up at her hotel room. When I got up there and knocked, no one answered.
Here are the events that happened afterward:
September 25, 2007 - She sent me a note via DA for my address, which I promptly gave her.
October 6, 2007 - She said she forgot to send it and promised would send it to me.
October 29, 2007 - I sent her another note, as it didn't arrive yet.
November 5, 2007 - She admits she had delays of some sort and would send it that weekend.
January, 2008 - Sends me this as a response after I noted her again that it didn't arrive:
"Sorry, I had some transit issues at the time. The badges are with my art partner and I have been unable to get in contact with him to send them because he's out of the country. Unfortunately this is the case with all of the commissions that needed mailing. I can't do anything about it until he gets back. My hope had been to get them all out before the holiday deadline, but he got a large workload dumped in his lap at the last minute and it impeded our ability to do anything else. I apologize for the added delay. If it's any help, I should be able to send you a digital copy of the badge at least."
March 26, 2008 - After multiple attempts of a response, I responded back again that this was unacceptable and to send a refund of my money.
April 16, 2008 - She said that she has had no internet access for several months [which was a lie, as she +FAVed a few pics on her FA account ( http://www.furaffinity.net/user/growlygenet )] and told me to e-mail her and her partner instead of noting her on DA.
May 22, 2008 - After sending the e-mail three times, her partner refunds the money back to me via Paypal.
She did seem like a very nice person at AC, but she is very disorganized and I wouldn't recommend her for commissioning.