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I always avoid posting here as the last resort but I've been having problems contacting a few artists.


I commissioned a badge from basteki January last year to be completed after FC.
I'm always fine with waiting; I'm patient, but I like to keep updated with artists every 5-6 months. I think that's reasonablewith artists that aren't active online.
I've tried to get in contact with Bastek numerous times. I sent them at least 3 e-mails and have IMed them at least 2 or 3 times on AIM. I still haven't gotten a response and I've been trying to contact them off and on for the last couple of months. I'm not sure if Bastek is MIA or busy; I'm hoping someone here will let me know if something’s up. I've worked with Bastek numerous times in the past and they were always responsive to my inquiries.


Last January, I also purchased a 2-character, pencilwork commission from http://silverbobcat.deviantart.com/. During the inquiry process, they were extremely professional and helpful in setting up the commission details. However, since then I haven't been able to get in contact with SBC. I sent her an e-mail in Feb but never got a response. [I believe I sent her at least 2 e-mails.] They don't seem active on DA and their commission process list hasn't changed since I first commissioned them. Again, if something is up with the artist, please let me know how to get in touch with them.

edit: above two cases have since been resolved! :)


Last October, I commissioned sfinder for an icon set. She had finished some icons and a badge for me in the past with very few problems; I got my artwork in due order. When she started offering her moodicon sets, I commissioned one from her. At the time, she was steadily finishing them. Several people put on the same list as me have already had their sets done. She finished several of them in the next few months or so. In the beginning I contacted her once or twice on IM for updates, which she swiftly gave me and I was happy with. 6 months later, I thought to contact her again. I recently sent her a DA note [which DA tells me she has opened] and several I.M.s trying to get in touch with her. No luck and no response.

Several of the artists I've had good experiences with up to this point. I know things come up, as an artist and a commissioner, it is always best to reply to your customer's e-mails, even if you are busy or stressed. I understand stress and time limit, but if you just reply to your customers letting them know about the delay, at least the customer knows that you still intend to finish the commission at a later date. Avoiding your customer's attempts to contact you will only result in stress and misunderstandings with both parties. I always update with my clients on my work progress or at least keep a public work list up to keep them updated. Disappearing off the internet has a tendancy to upset your commissioners. I don't think an update every 6 months or so is unreasonable, even if you can't complete the piece at that time, it's fine. Just let your customers know what's going on. People don't like being left in the dark.

Again, if you know how I can get in contact with any of these artists, please let me know. I appreciate it.

[Edit:] I sent an email and DA note to Starfinder with all my commission details and she responded. She says she intends to finish my commission. I'll let you know what happens in the end, but I'm pleased that she finally replied. :]
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Comments

( 19 comments — Leave a comment )
growly
Sep. 14th, 2007 02:34 am (UTC)
I know Bastek... if you can't get a hold of her soon, email me and I'll let you know another place you can send her a message.
kaided
Sep. 14th, 2007 01:20 pm (UTC)
Thanks. I've tried e-mailing her work/business address numerous times already. (They worked in the past) I also have her AIM and I've IMed her there too.
kaided
Sep. 19th, 2007 01:21 am (UTC)
Hey. I can't seem to find her. Can you send me an e-mail [Kaided@gmail.com] of where I can get in touch with her? I'd really appreciate it. Thanks.
lupusetgruis
Sep. 14th, 2007 02:41 am (UTC)
Bastek is at the username/personal journal "otterwolf". I am waiting for a badge also, but I have only recently left a comment on her journal. I was going to try to email her soon (I was actually looking for the email address she posted as her "work" address, didn't want to use the personal email). Not that I need my badge soon either, I am just curious when I can expect it.

I know she just moved to CA which would probably account for some semi-recent inactivity.
lupusetgruis
Sep. 14th, 2007 02:42 am (UTC)
I should mention that I got no reply to my comment, but I also know that comments can get overlooked.
kaided
Sep. 14th, 2007 01:25 pm (UTC)
Yeah, I know about her personal journal. I didn't feel the need to infringe on her personal journal on business. I sent a good number of e-mails to her through her last work address and personal adress. Never got a reply from either.

"Not that I need my badge soon either, I am just curious when I can expect it."
Exactly. All I want to know is that she still intends to finish it.


Thanks for letting me know I'm not the only one. Maybe somethings up.
anjel_kitty
Sep. 14th, 2007 03:13 am (UTC)
I think there must be at least 20 entries alone on Star finder. You would be one of many people to get shafted from her, sadly. Its a shame that you did actually manage to have a positive experience with her and then for her to break your trust like that.
Good luck to you finding the other people too
kaided
Sep. 14th, 2007 01:27 pm (UTC)
Heh, yeah. I thought she was getting better. She was finishing all her commissions at the time and steadily working through her moodicon sets and communicating to her commissioners.
gothwings
Sep. 14th, 2007 10:52 am (UTC)
You can find Starfinder on FA at http://www.furaffinity.net/user/starfinder She has been active there very recently.

I hope that helps.
kaided
Sep. 14th, 2007 01:29 pm (UTC)
Yeah, I've noticed her recent activity which is why it confuses me when she doesn't respond to my e-mails/I.M.s when she seems to be online actively now.
likeshine
Sep. 14th, 2007 05:11 pm (UTC)

as others have said, Stek moved recently which may be the cause of her quietness. although, i have 2 half finished badges from her... i know she's busy, all she really needs to do is slap earrings on Shine and write names on both....

she's probably my favorite artist in the fandom. i would love to see those finished, but i don't want to stress her out either.

silverbobcat and i had a falling out a few years ago. my (ex at the time) boyfriend had convinced her, somehow, that we were still together and i was cheating on him. so she allowed him her LJ password so he could view my entries. Imagine my surprise when he showed up at my workplace one day completely unnannounced, waving printouts of my entries in my face. That caused a lovely panic attack and ended with me being taken away on a stretcher.

I wonder to this day if she knows the truth, but I simply unfriended her and said nothing. It really upset me. I love her work, too.

let us know if you reach a resolution with any of these?
kaided
Sep. 14th, 2007 05:35 pm (UTC)
Yeah, Bastek is one of my favorite artists in the fandom too. I'd love to get more work from her. So far, I've been more than willing to be patient as long as she keeps in contact and updates with me every once in a while. I was more than willing to wait over a year for some sketch commissions. I know that she's going through stress/psychological distress, so that I can understand. I just wish she would keep in contact.

Silverbobcat I simply can't find. Their internet activity is irregular and I'm having a really hard time getting in touch with them.
notveryathletic
Sep. 16th, 2007 07:36 am (UTC)
When I commissioned Silverbobcat, it took a few e-mails and her dad e-mailing me back suggesting I keep following up on it, in the end all was ok, so the most I can suggest is to keep trying :)
kaided
Sep. 19th, 2007 01:20 am (UTC)
Then it seems like I'm not the only one who had trouble with SBC. What e-mail did you use to contact her? Any suggestions? I would really appreciate it.
notveryathletic
Sep. 19th, 2007 06:05 am (UTC)
Actually I recall using the contact details on her DA page, hopefully you can get in touch with her soon...
junkyard72
Sep. 17th, 2007 02:23 am (UTC)
You seem to have some terrible luck!
I hope that turns around for you.
jaggyd
Sep. 26th, 2007 10:34 pm (UTC)
"I'm always fine with waiting; I'm patient, but I like to keep updated with artists every 5-6 months"


Wait...what?

I had a recent commissioner say something similar...I don't understand how anything short of oil painting could remotely take that long.


Good luck on everything.
donttouchbackup
Nov. 5th, 2007 12:49 am (UTC)
Just so you know.

I commishioned sfinder over 7 years ago.


I never saw a single thing from her. EVER.
( 19 comments — Leave a comment )

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