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Digging oneself out

Seems I have dug myself a rather deep hole, hmm?

I took on a slew of commissions within the last year that I've been unable to complete in a REASONABLE amount of time. I've owned up to this several times, and each time the commissioners tell me it's ok, they're irritated, but they tell me to just finish it asap. So I've been slowly working through them and such.

I just got a nasty note from one of them, however, and for some reason this one above all upset me the most. The guy wants his money back, even though I've finished his commission, sent him the scan, and he's using it already as his forum avatar in various places. I have tried TWICE to mail it to him, and each time it comes back, once with a stamp saying the address didn't exist, and the next time saying that the address was incorrect. I'd asked this guy a few times for his addy, and each time it was the same. So I have no clue what's going on!

I just dont know what to do at this point, I know my reputation is bad (so bad apparently that several people at Furtopia told the commissioner mentioned above that I was going to screw him), and I'm trying my damndest to rectify it.

I suppose I know how Rose Quoll feels now. *goes back to work...*
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Comments

( 11 comments — Leave a comment )
lupusetgruis
Sep. 14th, 2007 02:48 am (UTC)
Well, it's one thing for someone to give you grief over something that's your fault, but you shouldn't stress out too much over something that isn't under your control. If you've sent the art twice to the address he's given you and it still comes back, there's not much you can do. Maybe he should give you an address of a friend or something, since obviously his address isn't working out.
niiku
Sep. 14th, 2007 07:37 am (UTC)
Yeah next time I talk to him I'll ask him if he'd like me to do that :3 Thanks for the suggestion!
anjel_kitty
Sep. 14th, 2007 03:16 am (UTC)
If he tries to take the matter further, just take screen shots of him already using the art work in question. I think that full qualifies that he is using the art you created for him, therefore you know him no debt. I really can't see where you have any fault if is already using the image. I think he is just trying to scam you for free art.
spiffystuff
Sep. 14th, 2007 04:37 am (UTC)
Well, for starters, take a scan of the returned package; that way you have proof that you have, in good faith, tried to send it out.
Offer refunds to those you have not finished art for
But if you've finished the art, and have tried to deliver it to them (and they, in fact, have received at least part of their art) then you've done your part and they have no right to ask for a refund.
thaily
Sep. 14th, 2007 07:25 am (UTC)
If you've already finished it then you can't send him his money back.

It's like taking a drive in a car. If someone pays you for the gas, expenses and time it takes you to drive from point A to B, when you've arrived by point B you've used up the funds.

If you have an original to mail him, once you get his address, use the postal service that will force him to sign for the goods received so he can't lie about never receiving it and using that as an excuse to demand his money back.
Not that this excuse would fly either, if he does claim it got "lost" just offer to replace it with a high-quality scan/print.

Especially if he's already using the image, he's just being a dishonest jerk. Don't cave in or others will try and take advantage of you as well. If this Furtopia has space to blog, post or upload art, (re)upload the image he's using with the statement that he is harassing you to return the money for a commission you've already finished. No way is that going to damage your reputation.

'cept maybe with stupid people, but they'll think what they will in the face of any facts, and you wouldn't want those as customers anyway.

Customers can ask for a refund at any time, though they should always be refunded their total amount - the amount of work you did (if you're halfway, send half of the money back and the work you've finished to that point), they can't ask for a refund once it's finished.

As for the other commissions, hop to it!
I know it's hard to be disciplined enough to do it, but you accepted payment and now you've gotta work it off. Just keep the sketches around on your desk(top), I know that always tempts me to sit down and "fix" things regardless of what else I'm doing.
niiku
Sep. 14th, 2007 07:39 am (UTC)
Haha yeah I just work REEEEALLY slow. I tend to leave my sketchbook open to the page of whatever pic I'm working on at the time so that I see it first thing in the morning and go ZOMG *drawdraw*
foxhack
Sep. 14th, 2007 09:26 pm (UTC)
"If you have an original to mail him, once you get his address, use the postal service that will force him to sign for the goods received so he can't lie about never receiving it and using that as an excuse to demand his money back."

It wouldn't make a difference - he can still refuse the item. The signature is only recorded if the item is delivered.
thaily
Sep. 17th, 2007 07:33 am (UTC)
If he refuses the item then he's relinquishing ownership of the original, but he still paid her to do work that was done, as per agreement, and she doesn't have to refund him shit.

And hey if he doesn't want the original, she can always sell it :)
lilenth
Sep. 14th, 2007 07:15 pm (UTC)

Ignore him, if it was completed and to standard then he has nothing to complain about and is not entitled to a refund.

I'd suggest that he might be trying to scam you since it's undeliverable but he wants a refund.

As for the reputation, work on it slowly, don't take on more than you can handle and get organised. It takes time to turn a reputation around but all you can do is work towards improving it for now.
leahtaur
Sep. 15th, 2007 01:07 am (UTC)
A customer tried to twice send me a money order. It failed because his 1's looked like 2's. :P So though it sounds redundant, make sure your writing is clear (though it sounds more like he's trying to scam you.) I'd agree that the best plan is to send it to a friend of his (or even his workplace, if possible). Good luck!
inaliwhitewolf
Oct. 10th, 2007 01:44 pm (UTC)
Heya hun!

Some advice here. I'm also a slow artist. I don't like to rush my pieces because I put so much detail into them. Most of my clients wait 4-6 months for a commission and I still have a 100% satisfaction rating. Before you take a commission, just explain to them that you are a slow artist and you'd rather take your time with a piece than just rush through it. In that light, a client may be more than willing to wait longer for what they will see as better, more cared for art. Also, they can't ever turn around and complain about the waiting time, and if so, you can say "Sorry, you agreed to commission me knowing that there was a waiting time." If they still say crap, then too bad for them. :)

In this field you have to balance both a care for the client and ability to understand where they are coming from and have excellent customer service as well as having an "Oh well...too bad for you" attitude and it's hard to balance at times. Basically, I have a very long page of rules that my clients must read and sign that they read it. So, too bad if something happens that was clearly stated in my rules, even if they didn't read it because they should have. At the same time, I try to make the commission experience as pleasurable as possible. Beh, it is hard to balance. :)

Also, I wouldn't refund that guy his full amount he paid to you. Keep the amount that you charge for a sketch (that's what he kept right...or was it colored?) If it was colored, or even a sketch, then keep the amount you charge for that and refund him the remainder. But don't let yourself get ripped off either. He *IS* using your artwork, therefore, you deserve payment for that!
( 11 comments — Leave a comment )

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