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Cosplay Commissioner

Name of Commissioner: Obscured Reality
Website/C.com gallery: http://www.obscuredreality.com/
Character commissioned and series/video game (please include if this was the entire costume, just a jacket, prop, accessory, wig, etc.): Altered Invader Zim costume
Timeline (how long your order took to process): Started Feb. 2007
Describe your Experience. Pros, Cons, Comments.:

In mid-February I commissioned an Invader Zim costume from Obscured Reality. They assured me I would have my costume by Anime Central (mid-May). We discussed a price quote and I sent my money on via paypal.

Periodically, I asked about my costume and I was told everything was going fine. A week before Anime Central I was told that my costume would not be ready in time. Why? Apparently the main seamstress was having family issues and had to move unexpectedly. When I asked why it wasn’t done already the response was that they thought it would be easy enough to do in a week but now with the main seamstress unable to work on it, it would not get finished.

OR then offered to finish the costume up for A-kon (June 1st). They promised again that it would be ready for A-kon. I agreed because I really wanted the costume. After Anime Central I was informed that the main seamstress and the guy in charge of OR had some kind of argument/fight at Anime Central so OR didn’t know what was going to happen with my costume. They finally decided they wouldn’t be able to get it done for A-kon either and they would refund my money.

When I asked when I would receive my refund, OR told me that they didn’t know when because somehow (and they really had no clue why) they had overdrawn $500 while at Anime Central. They assured me they would get my money to me as soon as possible. Somehow, with all of the false promises they have given me so far, I sincerely doubt it.

Update July 17: I still don't have my money back. Whenever I IM the guy about it, he either ignores me or comes up with another excuse. I recently heard from a friend of mine that they saw him at Anime Expo (July 1). Interesting that he has enough money to fly to California (he lives in Chicago) and go to an anime con but doesn't have enough to pay me back >_>
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( 3 comments — Leave a comment )
Jul. 21st, 2007 07:49 pm (UTC)
ugh X___x I hate it when people do this. I dunno if its still possible to make a complaint through paypal as I think they have a 60 day limit on transactions. if that is not an option I could considering suing >_>; I know that seems harsh but hey thats a lot of money! Give em a little while longer and if they still aren't talking to ya well, you know what I just said. ^^; anyway good luck with all this
Jul. 22nd, 2007 08:57 pm (UTC)
Their website is completely broken.
Aug. 5th, 2007 07:28 pm (UTC)
If you used Paypal, then you can get your money back. Log in and click under "Security Center" in the top right corner of your screen. Hopefully the information there will help!
( 3 comments — Leave a comment )


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