I was commissioned last year for three art pieces, worth roughly around $100 (I don't remember the exact prices as they have raised since then). I finished the pieces 7/21/06, as well as a free large badge (worth $25), and sent out the pieces about a week later.
Then, I was told yesterday that the commissioner (who lives in Saudi Arabia) never recieved the commission packet. I live in California, and have never had any problems with mailing before. The pieces consisted of two private pieces that were not posted anywhere online as well as a card for a friend. She has scans of all four items as far as I know.
What I'm asking bascially boils down to this: should I compensate the comissioner for the mailing error? If so, how much?
I don't want her to come off feeling badly about me from this experience, as she is a great customer. Right now, I am planning on compensating her with two free interlocking large badges of her fursona and her mate, worth $70.
I've learned my lesson though--next time when I mail international, I will definately get it insured. Argh.
Then, I was told yesterday that the commissioner (who lives in Saudi Arabia) never recieved the commission packet. I live in California, and have never had any problems with mailing before. The pieces consisted of two private pieces that were not posted anywhere online as well as a card for a friend. She has scans of all four items as far as I know.
What I'm asking bascially boils down to this: should I compensate the comissioner for the mailing error? If so, how much?
I don't want her to come off feeling badly about me from this experience, as she is a great customer. Right now, I am planning on compensating her with two free interlocking large badges of her fursona and her mate, worth $70.
I've learned my lesson though--next time when I mail international, I will definately get it insured. Argh.
- Current Mood:distressed
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I have never had anything lost though :/ That is very disappointing.
i have been having issues receiving mail from saudi arabia, actually....
i have no clue what to advise, keep us posted?
So far the best suggestions I've had is to either:
1. Try to make high res prints and send those
2. Compensate her with extra badges
I'm doing commissions for the same girl and I'm worried about mailing mine off too! XD
D: Actually the originals have already been lost in the mail...so er, no choice but to make prints in my particular case you see. In your case though, I would try to send the original, but with insurance and whatnot to help ensure it gets there. And yea, definately keep a high res file as a backup in case the originals don't arrive D: so that prints can be made.
http://us-p.vclart.net/vcl/Artists/S-Liao/badges/gypbadge.jpg
Not exactly 2D. :[
Really sucks about this situation though. =( Wish I knew what to suggest.
Let me know if you're open or willing to put me on a waiting list! ^^
littlefennec@gmail.com
overall...I'm now behind on a few payments of my own, I have a whooping $10 extra dollars (which my car's going to take for gas) because I had to refund $300 dollars when I totally didn't expect it...
I'm wishing you the best in the situation.
However, should a customer require insurance/recorded delivery I will offer that at the relevant extra cost.
As far as I'm concerned, you did everything you should have done, you need not compensate them, but a print or small gift to show good faith is often appreciated in these situations.