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Unfortunately, much of the communication for this commission was done verbally at a con, but I'll supply a few screenshots that pertain to the situation as well.

I commissioned a friend back in 2017. They told me that they'd have it done by May 2018, but would get it to me sooner if needed. I sent payment for the piece with extra for shipping via Paypal on Jul 2017.

Through-out the commission they offered a lot of reasons why they weren't working on it, including depression. Because they're my friend, I didn't want them to feel like I was dismissive, so I didn't push the issue. When they missed the deadline, I asked again for progress, but this was met with more excuses.

On June 2018 they sent a very rough sketch for my approval. I responded asking for some edits. After I sent this email, I didn't hear back from them. I was unable to reach them until October, when I sent over this email.

They responded with this.

I waited to post here for advice until after December, because they mentioned hoping to have the piece done by then.

I have no idea how to respond here, I'm honestly at a loss.

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Comments

stormrunner1981
Jan. 3rd, 2019 03:08 am (UTC)
Depression isn't an excuse, not for that long anyway. I have it and anxiety myself, and even on meds I have very bad days.

I don't take money up front for small commissions, and only take part upfront for larger ones (when I did them). I also watermarked my pics 4 different ways.

It was to keep me from having to refund if I got too depressed about a commission and allow me to cancel when my depression was too bad to actually work. The last time I cancelled was because a commissioner kept messaging me daily despite me telling him I would get back to him with a sketch when I could. At that time I believe I was working as well and the persistence made my anxiety worse.

Either way, depression isn't YOUR fault and she should refund you. When you have any type of disability that affects work taking into account said disability is a major thing.

The fact they keeps bringing it and other excuses up makes me wonder if that's all it is - an excuse.

Especially with the backlog.
metallik_hasse
Jan. 6th, 2019 08:05 pm (UTC)
I also have several anxiety and depression, and I admit that's why I empathized with them. I didn't want to push them and make it worse. I guess my tipping point is despite many outstanding commissions, they may be taking even more work, and the last email I received from them was very upsetting.

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