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Unfortunately, much of the communication for this commission was done verbally at a con, but I'll supply a few screenshots that pertain to the situation as well.

I commissioned a friend back in 2017. They told me that they'd have it done by May 2018, but would get it to me sooner if needed. I sent payment for the piece with extra for shipping via Paypal on Jul 2017.

Through-out the commission they offered a lot of reasons why they weren't working on it, including depression. Because they're my friend, I didn't want them to feel like I was dismissive, so I didn't push the issue. When they missed the deadline, I asked again for progress, but this was met with more excuses.

On June 2018 they sent a very rough sketch for my approval. I responded asking for some edits. After I sent this email, I didn't hear back from them. I was unable to reach them until October, when I sent over this email.

They responded with this.

I waited to post here for advice until after December, because they mentioned hoping to have the piece done by then.

I have no idea how to respond here, I'm honestly at a loss.

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Comments

bornesb
Jan. 3rd, 2019 02:39 am (UTC)
Ultimately I agree with gatekat. But man, did their response piss me off. You were more than professional, and they're telling you to chill? LOL get out.

If you want to wash your hands of the issue but still get a refund, I'd recommend an email like this:

"I understand you cannot give me a full refund since you've started working on it. However, due to the length of time that has passed, I am sorry to say I am no longer interested in the art. Is it possible to get a partial refund? The $70 (full amount) minus what is fair for the sketch you already put in."

Stop there, unless they have a commission sheet that lists sketches as a possible commission. If they do have a price listed for sketches, continue like so:

"According to your price list [link here], the fair price for a sketch is X. I would like a refund of [70 - X]. Thank you for your time, and I wish you the best of luck getting through your queue!"

Then after you get your refund, post a beware on them.
metallik_hasse
Jan. 6th, 2019 08:01 pm (UTC)
I left comments on their FA shouts over the course of months hoping to get their attention, but didn't hear back. The posts were a little more familiar, and less professional. They were my friend, and I didn't want they to feel like I was just harassing them. At first I thought that might have been why they told be to chill, that they/did/ feel like I was harassing than. However, reflecting on it, I don't think they qualified for an implication that I was unreasonable.

The art I order actually is supposed to be what they label as a sketch. I don't think they actually offer anything like what they've already given me.

I do think I'll likely use that response though, and I'm very grateful that you wrote it up for me.

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