Recently I bought a Black Friday Sale from an artist. The sale included a Pinup and Free Chibi. I received the Chibi but was not satisfied how it looked. There were a few things that were off and I tried to politely tell them I wasn't happy with the result and what I would like fixed. They refused to fix one issue but fixed the rest... honestly the edits looked rushed/spitefully done.
Now I don't know what to do. The artist hasn't spoken with me since which has been a week but I assume holidays got in the way so I am not alarmed. However, I don't know if I want to continue with the transaction now if this issue may rise with the pinup with rushed edits if required or an attitude if I ask for edits. I have the very sketchy pinup and the free chibi.
What kind of refund would I be entitled to? I don't think a full refund but at the same time I don't know if the chibi should be included in the price as it was "free" with purchase but I do not want to sham the artist either. I am at a bit of a loss and wanted to know how to proceed?