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Hello, AB.

I thought about this question because I almost had something like this happen recently and have actually had this happen in the past and I was wondering what your thoughts were on asking for a refund for holiday deadlined pieces?

I mean, I guess this could apply to things such as Birthdays and such, or just deadlines in general but Holidays are the main thing that comes to mind. I've also have seen artists who take on commissions specifically themed/ to be done by x Holiday or open for commissions in general but offer discounts for commissioners who want commissions themed around the upcoming holiday.

I'm the kind of person I do not like uploading holiday artwork if this holiday has come and gone. I like either uploading it before or on the day of so it's something that doesn't sit well with me. I've had this happen before and the artist allowed me to change the theme so it went well but I've seen some people outright refuse to even change the theme, especially if they gave discounts for it.

So I guess I'm asking your opinion on if it's acceptable to cancel the commission if the deadline is not met, is it okay to ask for an outright full refund even if some work is done since they missed the agreed-upon deadline, and if the artist doesn't want to work on changing the theme after they missed the deadline is it even more grounds to ask for a refund?

(Happy holidays to everyone by the way!)

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( 6 comments — Leave a comment )
(Deleted comment)
Dec. 25th, 2018 05:55 pm (UTC)
The one I was originally talking about that I ended up getting switched to a different theme was two images years ago. One was a gift the other was for myself.
Dec. 25th, 2018 10:55 pm (UTC)
id personally ask for a refund or for the theme to be changed to a non holiday related theme.
Dec. 26th, 2018 10:28 am (UTC)
I think it's okay to ask for partial refund if some work has been done. Also it would be good to discuss such things with artist at the start of commission.
Dec. 26th, 2018 08:56 pm (UTC)
I don't see any reason it would be treated any differently from a regular commission. Deadline is agreed on, it passes, client is entitled to a refund but the artist still needs compensation for work done, provided there hasn't been any other problems with the transaction. Sometimes the artist bites off more than they can chew and stuff happens and gets in the way.

Of course, they should keep you up to date if there are any such delays in the first place. Communication can also play part in whether a full refund is warrented.
Dec. 29th, 2018 10:43 pm (UTC)
My question is, did you specifically state that the holiday was the deadline? Because if it's not explicitly stated, I don't think that delivering, say, a Christmas commission* on the 27th is an issue.

*if it's a gift, that needs to be stated upfront and should be delivered prior to the holiday
( 6 comments — Leave a comment )


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