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Advice - Unresponsive Artist

I commissioned an artist around the beginning of October. Waited a month until I asked for an update.

They said they would send me a WIP "after work". They never sent me anything. After a week had gone by, I asked again. No response.

I don't know if I'm allowed to say this here, but another person commissioned the artist too, said person found out I commissioned the artist too so they PMd me. They told me about the troubles they had with the artist with weeks of ignoring and also refusing a refund when there wasn't even a WIP shown (they sent me screenshots too)

My question would be, how long should I keep asking for an update and is checking in weekly a good time frame? I just want my art piece peacefully and I'm worried.

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Comments

( 2 comments — Leave a comment )
cknsausage
Nov. 23rd, 2018 12:35 am (UTC)
Whatever you choose to do in terms of contacting them, don't let it slide past the paypal deadline because there's a very real chance you might need to get a refund, and if they're going to be difficult about it it's going to be a thousand times harder if the deadline has come and gone.
aerospiritual
Nov. 23rd, 2018 01:44 am (UTC)
I would send the artist a final notice with some kind of deadline asking for any kind of progress, such as the aforementioned WIP, before you go through with a chargeback. Absolutely, whatever you do, do not let this go beyond Paypal's deadline. It's one thing if the artist is slow but is communicative and shares progress, regardless of how small, but it's entirely another when they're completely silent on their end and actively ignoring you.
( 2 comments — Leave a comment )

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