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Lost contact with commissioner

So I have a priblem. A while back someone commissioned me, and we wrre in contact for a while. However, some months have passed and I have completely lost contact with the person over both discord and FA. I am still working on their art, but given health problems wanted to express that it might take longer and a refund is an option.

Due to not having any contact with this person anymore because they just fell off the face of the planet for Pluto, I havent a clue how to go about this. Do i jis finish the art and cpntonue on woth my queue or how do i do this? I have never lost contact before.

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Comments

( 6 comments — Leave a comment )
alkraas
Oct. 27th, 2018 01:41 pm (UTC)
Do you know if they have other social media? I'd try my luck to contact them on these. Alternatively you can try sending them an email too if you haven't already, since PayPal saves email addresses~
lunahasawa996
Oct. 27th, 2018 01:44 pm (UTC)
I dony and I wohld have to check paypal for the email to try that. Just they seem dead everywhere I normally talked to them over, and i'm not sure how to go about their commission at this point.
alkraas
Oct. 27th, 2018 01:47 pm (UTC)
I personally would go about sending them an email or two and wait for a reply, state in the email that if they don't reply in X days/weeks/months that you'll give them a full refund and that you cancel the commission because the client doesn't respond.

That's how I would do it
celestinaketzia
Oct. 27th, 2018 01:47 pm (UTC)
You can put out a lost contact here to see if anyone's heard of them. And then send an email to their Paypal.

Lastly, if you are stuck, and there's no finding them it may be best to refund their payment with a note that you can't continue until they show back up. Repurpose whatever you've done so far if you can, or hold onto it to see if they return.
lunahasawa996
Oct. 27th, 2018 01:49 pm (UTC)
How do i go about doing the lost contact?
celestinaketzia
Oct. 27th, 2018 01:53 pm (UTC)
I thought that's what your post was from the title when I got the email, heh.

But here's the tag: https://artists-beware.livejournal.com/tag/lost%20contact

It shouldn't read like a beware, but just be a brief summation of who you are looking for and what avenues you've already tried.
( 6 comments — Leave a comment )

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