Some Help Please

So I commissioned a big artist on dA for an icon. They had a big YCH batch of icons.

On the 15th they posted the finished YCH's onto their profile, I haven't recieved a seperate/cut-out version yet. I sent them a note on the 20th asking for the seperate version but the note has not been read yet.

I'm not sure what I should do, should I message them again? Should I wait? I also do not want to annoy/rush them too much about it either because we all have private lives and such.


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