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Oy.. Getting nervous

Advice post.

I commissioned an artist back in May for an icon commission because they had fallen on hard times, while also giving them a $25 donation.

In the time since this artist has posted multiple personal pieces, fixed up their website, done Patreon VIP streams/commissions, and posted multiple GFMs for living expenses.

I'm getting nervous because the paypak window closes in November, and every time I ask about my commission it's 'lack of moviation' 'i'll get to it soon', or 'dealing with life'.

I get it, I really, truly do, however while they've responded to my quiries about the commission, it's not been completed, and now i'm facing a moral dilemma.

Do I contact them one more time before the deadline closes and subsequently file the chargeback? Do I warn them? Do I not bother?

-_-;

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Comments

( 13 comments — Leave a comment )
jakkal
Oct. 17th, 2018 01:19 am (UTC)
I would absolutely do a chargeback unless it was specifically noted as a donation to help them. But if you were paying for a commission, then I would not hesitate to chargeback.

When you pay someone for work, it's a business. Excuses such as "lack of motivation" or "dealing with life" are terrible, terrible excuses. You paid them, the onus is on them to complete the work.

It really doesn't sound like they will get the motivation or deal with life in time to get the commission done. So I wouldn't even take the chance of missing out on it.
laughsatthunder
Oct. 17th, 2018 01:24 am (UTC)
I would politely inform them that if no work is done in, say, 3 days, a chargeback will be filed. They have had plenty of time to produce something, even a sketch.
slinkslowdown
Oct. 17th, 2018 01:46 am (UTC)
Yes, I would warn them and give a short deadline as well.
leongon
Oct. 17th, 2018 01:29 am (UTC)
Ask for a refund on the price without including your donation. If they ignore your or decline the refund telling you they'll get it done soon, go right ahead for the chargeback, it's been way more than long enough for an icon.
mazz
Oct. 17th, 2018 02:22 am (UTC)
Give them a deadline and if they don't get it done issue a chargeback. The extra added as a "donation" is technically a tip and if they don't produce the work you are able to receive the entire amount back.

If they can't produce an icon but can do full personal pieces and say "lack of motivation" or similar as an excuse they're planning to blow you off.
rendrassa
Oct. 17th, 2018 04:04 am (UTC)
Siding with the masses to give a warning before starting the chargeback.
kell0x
Oct. 17th, 2018 06:39 am (UTC)
I would tell the artist about the PayPal deadline, if they do t respond well to it, get a refund . Also shouldnt the pay be enough motivation?
(Screened comment)
celestinaketzia
Oct. 17th, 2018 10:06 am (UTC)
Mod Comment
This is absolutely inappropriate. Please take personal issues outside of this community.
mortymaxwell
Oct. 17th, 2018 10:56 am (UTC)
I would contact them. Make it clear whether or not you want the refund or the art.

If it were me, I would just get a refund. I'd be worried they would slap something together. "I have no motivation" sounds like they've already lost enthusiasm for the project.
lackoflollies
Oct. 17th, 2018 11:05 am (UTC)
Contact artist asking about commission, gave deadline, artist is going to refund me 'in a few days', but I gave them a deadline of November 10th, so either way i'll be made whole.

Thanks guys!
poto_heart
Oct. 18th, 2018 12:15 pm (UTC)
It isn't really clear in your post if money was actually exchanged for the commission. You say you donated $25 - did you also pay money besides that for the commission itself? In that case, you should give them a polite warning and explain what kind of progress you need to see for you to be comfortable continuing. Or if the reality is that you are not comfortable with the commission at this point and just want a refund, tell them so and give them a chance to refund themselves, but go ahead and do a chargeback if they do not.

If the situation was that you donated $25 and they said they would draw you something to thank you, that's different.
oceandezignz
Oct. 18th, 2018 05:07 pm (UTC)
They paid for an icon, on TOP of the $25 donation. Two separate payments roughly.
lackoflollies
Oct. 18th, 2018 11:10 pm (UTC)
Oh no, altogether I gave them $45, $25 donation, $20 for the icon. I wouldn't charge back a donation, that's flat out rude. I donated to them, THEN commissioned them to help them out a bit more.

The artist has kinda put me on a guilt trip since, but oh well at this point.
( 13 comments — Leave a comment )

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