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Hello all!
I’m in a bit of a predicament with a commission I ordered.
The situation is that I ordered this in March, and the artist seemed to have been steadily working through their queue. Then some stuff happened, as things do - and I understand taking a break! I’m not heartless! And in all good faith, they marked their trello and showed that so far they’ve worked on my commission up into the coloring stages apparently, though that was like a month or two ago? But it started getting a bit concerning when around July progress on anything just seemed to stop.
I messaged them in July to get an update, then again a month later at the end of August, requesting an update again and a WIP if possible. No response to either message.
On top of that other commissioners (or at least in one other case) seem to be trying to contact them to no avail...
But they are active on their personal account, but are completely ignoring their art account it seems(and their commissioners)... I mean I understand getting away from things, I’m trying to be sympathetic, but I really just. want a response. haha.
I guess my real problem is that the 6 month deadline is coming up and I’m really anxious about their non-responsiveness to their commissioners - but also they did start my commission supposedly(no wips shown and they don’t post wips on trello, they just color mark it), so I don’t feel completely right in just doing a refund because of that?
I’m just seeking advice I guess. What would you do? What should I do? I’m just really frustrated at this point and at a loss. I’ll probably end up taking the risk on it because I don’t feel... right doing that to an artist no matter my frustration and the deadline is in 3 days. Augh. I don’t know! Help?

Edit:
I’d like to thank everyone for their advice, I think I just needed some extra encouragement to go through with something. I went ahead and filed the dispute, I probably won’t update again, but I hope it goes well.

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Comments

( 7 comments — Leave a comment )
seller24h
Sep. 8th, 2018 05:17 am (UTC)
Advice
Hello! Wait a bit, wait until the break time ends, a week before he tries to communicate, if he did not succeed, he warns that the measure will be taken into account for the day on which the term ends.
gatekat
Sep. 8th, 2018 05:28 am (UTC)
Don't let that 6 month deadline pass.

I'd send one more note clearly stating the date you will initiate a paypal dispute and you will escalate it. Then do so if you don't get the art you paid for or the art they've done in hand and a partial refund to cover what wasn't done.

If you're feeling nice to them send the note on the account they are active on.

Whether full or partial refund make sure it's actually a refund and not a new transaction. If it's a new transaction they can take the money back after you can no longer dispute the original payment.

If they want more time (and you're willing) get a refund and then make a new payment to them for the amount to start the 180 day clock over.

And next time it happens start this process with a couple weeks before the deadline to give time for art to be finished.
cknsausage
Sep. 8th, 2018 07:26 am (UTC)
This. Don't be *too* sympathetic or it will just end up costing you - how many times has the same sort of story popped up on AB? Customer waiting out of empathy to the artist who's 'going through some stuff' and then continually being ignored / put off with excuses? That paypal deadline will fly by quicker than you expect.

First and foremost it's a business transaction - if they can't do the work then a refund is in order. You paid money so the service needs to be delivered, or a refund given so you can take your business elswhere.

IMO ignoring their customer's messages with no WIPs is a huge red flag and makes me think they're not planning on delivering the art at all.

This is coming from an artist who also suffers with anxiety so I'm not totally oblivious to their problem, just saying it's not an excuse to ignore / not deliver your service to your clients.
rendrassa
Sep. 8th, 2018 09:24 pm (UTC)
I agree with all of this.

As to why people end up here so often asking for advice, I think it's just hard to pull money back when it seems that it will hurt someone else. Most who end up posting on AB are generally kindhearted people who want to help artists with commissioning them and need that little bit of assurance that they aren't a bad person for sticking up for their self.
rendrassa
Sep. 8th, 2018 06:50 am (UTC)
I agree with gatekat on what you should do.

As an artist who has social anxiety, there are days here and there I let a message wait until the next day, but ignoring commissioners for this long a time, not giving updates or WIPs is not acceptable.
naevari
Sep. 8th, 2018 03:50 pm (UTC)
I would've absolutely never allowed that PayPal claim time window to pass. You don't even have proof that any kind of work done exists at all. In the 0,001% chance they would actually like to finish your artwork after 6 months of silence, you can always get the chargeback first to secure your money, and then pay them for the work done if you ever get to see it. Otherwise I doubt you'll ever see your money again.
Being empathetic is an absolutely wonderful trait, but I do believe you need to take care of yourself first, not some strangers who happily used your money and never gave a damn that they basically stole it from you and allowed you to worry and waste time sending messages for months. You are a customer, not a charity organisation, and even if you were the latter, at least you should have a choice if you want your money to go somewhere for nothing in return.
mortymaxwell
Sep. 9th, 2018 04:34 am (UTC)
I think it's a good thing you decided to go through with the Paypal dispute. You seem like a very patient and nice customer and the artist is not giving you the same respect. Ignoring a customer is bad form.

If the artist begs you to close the dispute, leave it open until you have either gotten the artwork or a refund. Some artists will try to get a person to do this (by showing them a sketch or begging). The person cancels and then once the dispute is closed, the artist goes back to ignoring them. If you cancel a dispute you can't reopen it again.

You can always repay the artist if they finish the artwork after you get your refund from Paypal.
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