?

Log in

No account? Create an account

Previous Entry | Next Entry

Beware: Tegan/CarrionCupcake

WHO: Tegan AKA CarrionCupcake

WHERE: Original transaction was an in-convention commission at Furpocalypse 2017. Notes have been exchanged primarily through Fur Affinity since then.

WHAT: Traditional con badge


WHEN:
October 27, 2017 (day one of Furpocalypse): I commissioned Tegan for a con badge. The base price was $80, but I asked Tegan to charge me $100 instead, with the extra $20 being a tip. Furpocalypse uses a system where the artist fills out the price on an invoice, which the buyer then brings to a central checkout and pays the teller. The teller then stamps the invoice to indicate it has been paid, and the buyer returns the stamped invoice to the artist. I paid the Furpocalypse teller in cash and unfortunately I no longer have my receipt after all this time, though the Furpocalypse staff might if pressed.

October 28, 2017 (day two of Furpocalyse): I went to pick up my badge, as Tegan had promised a next-day turnaround. Tegan told me there it wasn't finished yet and to please check back tomorrow.

October 29, 2017 (day three of Furpocalypse): I went again to pick up my badge, and Tegan once again said it had not yet been finished. Tegan asked if it could be done as take-home work, and I agreed.

November 11, 2017: I sent Tegan a note on Fur Affinity asking for an update. (screenshot) The same day, Tegan replied and said it would be posted "this week." (screenshot)

December 26, 2017: I sent Tegan a note asking for an update. (screenshot) Tegan read it but did not respond.

February 18, 2018: I sent Tegan a note asking for an update. (screenshot)

February 19, 2018: Tegan replied only with "Hey what's your next con?" (screenshot)

February 20, 2018: I informed Tegan that I will probably be doing Furpocalypse again this year. (screenshot) Tegan read the note but did not respond.

June 3, 2018: I asked Tegan if I'm to understand from that exchange that the badge will be ready before Furpocalypse? (screenshot)

June 4, 2018: Tegan replied that it would actually be scanned, posted, and mailed to me "this week" if I could provide my address (screenshot)

June 4-8, 2018: I asked Tegan if it would be all right to send my mailing address via email instead of Fur Affinity notes, because I don't particularly trust the latter. Tegan agreed, and I did so. I'm not providing screenshots of the email since it's literally just me providing my mailing address (which is not information that should be posted here anyway), but here (screenshot) is a confirmation note back on Fur Affinity, informing Tegan that the email had been sent. As of when I submitted this post to a_b, I never received anything in the mail.

July 10, 2018: I sent Tegan a note asking for an update. (screenshot)

July 11, 2018: Tegan replied informing me that the scan would be posted "this week." (screenshot)

July 22, 2018: I sent Tegan a note asking for an update. (screenshot)

July 11, 2018: Tegan replied informing me that the scan would be posted "today or tomorrow." (screenshot)

August 5, 2018: I sent Tegan a note asking for an update. (screenshot)

August 6, 2018: Tegan replied informing me that the scan would be posted "tomorrow." (screenshot)

August 8, 2018: I sent Tegan a note asking for an update. Though there had been a soft unspoken inferring up to this point that Tegan needed only to scan and post the badge, the lack of updates over this long a time lead me to ask more directly and formally: The badge actually is finished, yes? (screenshot) Tegan read it but did not respond.

August 13, 2018: I sent Tegan a note asking for an update. Because of how long it has been and especially the lack of response to my direct question, I started to more overtly show doubts that this badge is indeed finished. I asked for a refund if it was not. (screenshot) Tegan replied after "finally [getting] home" that the scan would be posted by "tomorrow." (screenshot)

August 16, 2018: I sent Tegan a note asking for an update. I also asked what is causing all these delays. I repeated my stance that I would like a refund if the badge had not actually been completed, as Tegan still had not directly answered that. (screenshot) Tegan replied complaining about having a lot going on, but promised to get the scan "soon." (screenshot)

August 23, 2018: I dropped a sharply-worded ultimatum on Tegan. (screenshot) The main point, to quote a passage from the middle: "You still have yet to answer a simple and direct yes or no question that I've asked several times now: Does my badge actually exist? Have you drawn it yet, in all this time? If so, prove it. It really should not take two and a half months now just to scan something. If you haven't started it yet, then please don't. I will instead take a full refund." Because of the repeated delays promising updates soon/tomorrow/etc. I informed Tegan that I felt the only way to get the matter resolved was to attach a deadline: I expected either the badge or a refund by September 1, or I would take the matter to a_b.

August 27, 2018: Tegan replied "now that [Tegan is] home" understanding and thanking me for the warning, and promising to talk to me "soon." (screenshot)

August 31, 2018: Tegan sent me another note suggesting it may have to wait until Sunday the 2nd, rather than the 1st as originally promised. Tegan promised to include extra sketches for the trouble, and to pay for shipping with tracking. (screenshot)

September 3, 2018: The September 1 deadline came and went, and so did the September 2 deadline, so I wrote and submitted this post here.

EXPLAIN:
I still have not received anything after almost a full year of "today/tomorrow/this week/soon" promises. I still do not believe this badge ever existed, which leaves me at a loss regarding how to deal with Tegan's offer on August 31. I very specifically and directly, more than once, instructed Tegan not to draw this badge if it had not already been made, because I would rather have a refund at this point. Tegan never did answer the direct yes-or-no question of whether this badge ever existed. If it did not (which I very strongly suspect) but Tegan then threw something together this weekend to meet the deadline, that would directly go against my frequently-repeated wishes.

One could argue that receiving the badge+bonus sketches+complimentary shipping with tracking would at least be something, and that was why I was persuaded to give Tegan one more day per the note on the 31st. Even now, a part of me is worried I'm going to click "Submit" on this and then received the finished product half an hour after I posted it, and end up looking silly for that. However, I look back on this entire history and... well, I'm sorry, but I simply can't believe Tegan anymore. Tegan implied I'd be getting the scan any second now, but Tegan has been implying that for months. At this point, I just want the matter resolved. By refund, preferably, but I might just have to take what I can get.
Before commenting, please read our Community Rules.
Do not go after persons posted about here, by leaving comments on their art pages.
If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

Comments

( 17 comments — Leave a comment )
celestinaketzia
Sep. 4th, 2018 12:40 am (UTC)
Oh my gosh, you have the patience of a saint. Beware well warranted, and I hope you get your work or something for all this waiting!
kjorteo
Sep. 5th, 2018 03:25 am (UTC)
Tegan did post the badge the day after this entry went up. You guys are a powerful motivator. O_O Thank you; I clearly wasn't getting anywhere before and I don't think I could have done this without you.

I'm still waiting on receiving the promised physical shipment to arrive in the mail before I go ahead and ask for this to be marked resolved, but this is a promising start!
celestinaketzia
Sep. 5th, 2018 10:20 am (UTC)
Yes, please let us know when it gets to you!
kjorteo
Sep. 11th, 2018 03:45 am (UTC)
The badge has arrived, and it looks good!

In the end, it wasn't a refund, and it didn't have those bonus sketches or anything included, but Tegan did indeed make the badge and pay for expedited shipping with tracking, which has now arrived. It is a resolution to this whole saga, and I never would have gotten any resolution at all without you guys. Thank you so much for everything you do! <3
oceandezignz
Sep. 11th, 2018 05:20 am (UTC)
I have gone ahead and tagged this as resolved for you.

Glad you got your badge!
likeshine
Sep. 4th, 2018 02:26 am (UTC)

I think Furpoc keeps their own copy of that receipt - I think one goes to the customer, one to the con, and one to the artist - so perhaps they still have it on record somewhere, if you need it?

Sorry to hear you're getting the run around, good luck!!!!
kjorteo
Sep. 5th, 2018 03:29 am (UTC)
The good news is that that does not appear to be necessary. At no point was the item I bought, how much I paid, etc. ever in dispute. If the artist had tried to pull anything about proving I ever even commissioned them in the first place, I probably indeed could have contacted Furpoc to back me up on that. Fortunately, the artist's credit, Tegan has never once been the slightest bit difficult about that.
leongon
Sep. 4th, 2018 04:19 am (UTC)
Decent clients like you going though experiences like this with unprofessional, abusive or straight out scam artists make my skin crawl every time.

Good luck, hope you can get your money back.
kjorteo
Sep. 5th, 2018 03:32 am (UTC)
Thank you so much. <3 I was a little nervous posting this--something about having the pros looking over and judging the entire transaction history always brings the "oh no what if I shouldn't have said that thing I said/what if I shouldn't have come here yet/etc." jitters. But the support really means a lot to me. :)
rendrassa
Sep. 4th, 2018 06:25 am (UTC)
A YEAR for a BADGE that was supposed to be done AT CON. Wow you have some patience. I agree with likeshine that you should contact the con organizers and explain your issue. If nothing else, it should be a strike on their record. If they learn they can't do business at cons by scamming people, maybe they'll straighten up.
kjorteo
Sep. 5th, 2018 03:35 am (UTC)
According to a recent journal entry, Tegan is taking a mental health hiatus and ceasing commissions after finishing the still-owed outstanding ones, so trying to get them blackballed from future cons probably won't be necessary.

I'll keep the option in mind if they come back someday, but (assuming I actually get my account with them settled by then) that seems... maybe a bit needlessly petty/vengeful? Mmm. I dunno. I'll think about it.

Thank you for the input and for the support!
rendrassa
Sep. 5th, 2018 05:57 am (UTC)
There's nothing petty or vengeful about keeping others from getting scammed. This artist spent nearly a year pushing you to the side after taking your money, with what I see as a clear desire to keep the funds and avoid the work they were paid to do.

I'm glad to see the artist is working on correcting things now. Hopefully you get the physical badge and the artist doesn't let this happen again with other clients.
cknsausage
Sep. 4th, 2018 06:36 am (UTC)
You have way, way more patience than I could ever imagine having for such a scenario.
The constant 'tomorrow', 'this week', 'soon', and ignoring your messages?
This person clearly has no idea how to conduct a business transaction and shouldn't be offering commissions IMO. And they definitely don't deserve the tip!

I really hope you get your money back or the art though it sounds.. unlikely. Beware well warranted I'd say.
kjorteo
Sep. 5th, 2018 03:39 am (UTC)
I always try to be nice and leave tips! Sometimes it doesn't work out so well.

Thank you very much for the affirmation. Insecure as I am by default, it really means a lot to me. :)
kitsunefoxman
Sep. 4th, 2018 08:25 pm (UTC)
Update- http://www.furaffinity.net/full/28571246/ The badge is posted on fa now.
kjorteo
Sep. 5th, 2018 03:41 am (UTC)
That was fast. :O
kell0x
Sep. 6th, 2018 03:53 pm (UTC)
This blog is powerful,. honestly a year is too much for a badge
( 17 comments — Leave a comment )

Profile

A_B icon
artists_beware
Commissioner & Artist, Warning & Kudos Community

Community Tags

Powered by LiveJournal.com