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In April I purchased a YCH slot from an artist for $100.

Since then I have asked into the status of the commission twice. The first time I got a fairly passive aggressive response. The second time was on a public dA journal from June, and they said they would get started on my commission the following weekend. They did not.

I filed a chargeback through paypal, and the artist did not respond for some time. They posted someone else’s commission (taken on after mine), and finally got back to me recently through email. Their message was primarily excuses and begging me not to continue with the chargeback due to real life troubles on their part. We’ve been talking but they continue to insist that there is no way they could come up with the $100 needed to pay me back for another calendar year. I offered to take a lower tier of YCH slot / a partial refund (in the hopes it would be easier for them and thus be done more quickly) and they insisted there was no way for them to pay a lower amount, either.

They told me it would take 15 days before they could even get started on my piece, and another ~4 months to finish. I am not interested in waiting that long, and to be honest I have lost interest in the art in general; the wait and the artist’s attitude have soured it for me.

But I am nervous about the implications of continuing with the chargeback if it impedes this person’s ability to buy necessities / pay rent / pay the medical bills they have. I have no way of verifying if it’s a sob story or truth. Either way, I’m not sure what to do.

Should I continue with the chargeback, or just suck it up and accept their terms / accept the loss?

EDIT: I figured it would be easier to edit instead of reply to everyone / choose somebody to reply to. Hope that’s okay?

I will be continuing with the chargeback. I feel like I knew I needed to, but I’m the type of person who is easily guilt tripped with that kind of thing so I had a hard time actually doing it. I definitely needed to hear it from somebody else & the fact that so many people are confirming that it’s the right thing to do has helped a lot. Thanks so much, guys.

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Comments

( 14 comments — Leave a comment )
celestinaketzia
Aug. 23rd, 2018 02:39 am (UTC)
Do not under any circumstances drop that chargeback.

Once you close it you can't reopen it, and your money is as good as gone if they decide to flake again. You are not responsible for them. This is a business transaction. They are responsible to make sure they can afford to survive taking commissions, and they are responsible for managing their time to ensure they can deliver in a timely manner.

If you want to continue the transaction, then you can let the chargeback go through as Paypal allows. They can complete the work, and you can send them the payment again. But you are under no obligation to, and if you've lost interest in the art then take your money and walk.

Edited at 2018-08-23 02:39 am (UTC)
kayla_na
Aug. 23rd, 2018 02:42 am (UTC)
Tbh it's on them that they didn't finish the work, and all that time they had from then and when you started the chargeback, they could have worked on your commission.

You're entitled to a refund if the work hasn't been done, so I'd say continue with the chargeback.
jakkal
Aug. 23rd, 2018 02:45 am (UTC)
Continue with the Chargeback. You did your part in good faith, it was up to them to deliver. It doesn't matter what hardships they have, that is also their responsibility to take care of - not yours.

If you really want to continue dealing with them, you can tell them that you'll send payment *after* the work is completed, and in a new transaction. They've already proven they can't be trusted. So you've no reason to give them payment until they complete it.
sifyro
Aug. 23rd, 2018 02:55 am (UTC)
It's not their money if they didn't finish the job. 4 months of wait for just 1 pic is ridiculous.
gatekat
Aug. 23rd, 2018 02:58 am (UTC)
I agree with the above, especially celestinaketzia.

Do not drop the chargeback.
n
Aug. 23rd, 2018 03:05 am (UTC)
It just sounds like they're buying time for the window to run out and run off with money they've already spent.

While one can sympathize with funds being tight for basic necessities, in the time its taken them to get back to you after you issued the chargeback, all they've done is make excuses?

If they wanted to rectify the situation proper, they'd kick the commission in to overdrive and get it done in a *reasonable* timeframe.

$100 isn't anything to sneeze at, and if they can make that much off a single YCH slot, then they have some means to recoup the loss on their end. It shouldn't fall on you to remedy this artist's personal problems, it is not your responsibility as their client.

Continue with the chargeback, imo. You've tried to compromise with them and they refuse to budge, you've done what you can and it's not fair to you to wait even longer for something that was never on their list of priorities to begin with.
witchyriss
Aug. 23rd, 2018 03:08 am (UTC)
Definitely don't drop the chargeback... saying your options are accept a refund in a year or wait 4+ more months is silly. You gave them money for art, not as a loan.
Zaukodar
Aug. 23rd, 2018 03:14 am (UTC)
The thing about the chargeback is that the artist doesn't need to have the money: if you "win" the dispute you are given the money back regardless and then the artist will have to deal with their bank/PayPal.

Definitely do not stop the chargeback process. You opened it with a valid complaint, and just as you said you can't verify if they're telling you the truth or just giving a sob story to buy time. If anything, it's suspicious that they didn't contact you *before* you initiated the process.

Let it complete and then walk away. If it was going to take several months, the least they could have done was notify you in advance.
rendrassa
Aug. 23rd, 2018 03:37 am (UTC)
Okay, gonna be blunt here but.... their financial issues aren't your problem. You paid them for a service they have not delivered on. That's not your fault. They have failed to keep in contact with you and failed to provide any sort of updates to you. You have every right to your money. If they need to, I'm sure they can resell the YCH again.

I don't need to shout "don't drop it" or anything, everyone else has done that. Just know you are NOT a bad person for getting your money back!
leongon
Aug. 23rd, 2018 03:39 am (UTC)
DO NOT sympathize with the financial situation of an artist who's not being respectful of you as their client. People who do that only enables and gets them used to get away with abusive practices.

We can debate on long wait times only if the artist is keeping good communication and showing something being done.

Edited at 2018-08-23 03:39 am (UTC)
drowninginbooks
Aug. 23rd, 2018 01:34 pm (UTC)
you are all my role models for not taking on other people's responsibilities. dang healthy boundaries are hard

yeaaaaah take back your money ~
bornesb
Aug. 23rd, 2018 05:14 pm (UTC)
Taking art commissions is a business decision, and more people need to learn that there are harsher penalties for missed deadlines and improper organization when running a business, even if that business is simply a "side gig".

Their financial ignorance or mismanagement is not your problem. Get your money back and they will figure out how to deal with the consequences, whether that be learning from their mistakes and taking a look at their business practices or that scamming isn't as easy as they think it is.
shinmaxwell
Aug. 23rd, 2018 05:21 pm (UTC)
I will say do NOT stop the chargeback. They are trying to guild trip you with their excuses. Anything they try to pull to get you not to do the chargeback is their fault or their problem to deal with, not yours.
kell0x
Aug. 30th, 2018 06:05 pm (UTC)
Bit to late but a big nope on that charge back, his money's problems isnt your problem, you guys arent Friends this is a Buisness.
( 14 comments — Leave a comment )

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