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Beware: Comfybones

WHO: Comfybones

WHERE: https://twitter.com/comfybones & https://ko-fi.com/Sambam

WHAT: Digital headshot

WHEN: Payment sent on June 15th 2018

EXPLAIN: Comfybones posted a tweet about being open for Kofi headshots (you pay for a certain # of kofis and get art) it was said in the tweet that they work on them every Friday and at the time they were posting art regularly so I was under the impression it was a fairly quick sort of thing. I paid and sent my ref and they said it should be done by next Friday (June 22) Well that was the last communication I received directly from them. I started to feel nervous when their queue was getting larger but work wasn't getting done. Especially all the headshots on their queue before mine. I reached out for an update about a month after payment (July 13th) and received no response, however they were active on multiple twitter accounts. I waited a good while and became very uncomfortable with the lack of communication all together so I decided to ask for a refund on August 7th. Still no response. The next day I started a claim via PayPal to try to get them
to contact me (it sends an email and a message to their PayPal) I tried to reach out by replying to a tweet with no reply.
I escalated the claim on August 10th after still getting no response. Now it is August 21st and Ive received no communication since the commission was paid for in June.

I want it to be clear I'm not upset about waiting longer for the piece, I get that things happen and I've truly tried to be patient and understanding. But I'm being actively ignored. At this point I really just want my refund and PayPal can take a long time to process the claim if they even rule in my favor. I'm frustrated and honestly nervous to post this. I have nothing personal against them and this is not something I wanted to have to do at all, I just want the situation resolved.

All screencaps with captions of what they are can be found here: http://imgur.com/gallery/UFMoGR3
Their Trello/queue: https://t.co/yB9ONzsHQO?amp=1
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.


Cy Mendoza
Aug. 22nd, 2018 07:55 pm (UTC)
There are three parts of the Ko-Fi terms of service you may be able to report this person for:

- Content that is fraudulent, misleading, inaccurate, dishonest,
impossible or imitating any other person, page or entity including page
squatting (whether on the Platform or not)

It's fraudulent to take money for a service or product, and not provide a service or product.

- Transactions for the sale of items or goods with the purpose of
avoiding paying taxes;

You don't know if the artist is or not, so it's worth sending it a report to let them look into it.

-Anything prohibited by the payment providers connected to the
platform such as PayPal Inc and Stripe.

PayPal blatantly doesn't allow you to scam with their services.

Here's where you make a report to KO-FI support: https://ko-fi.zendesk.com/hc/en-us/requests/new

Just tell them your story and include those three provisions in their TOS as argument for the artist's account being closed. Could work.


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