WHERE: https://twitter.com/comfybones & https://ko-fi.com/Sambam
WHAT: Digital headshot
WHEN: Payment sent on June 15th 2018
EXPLAIN: Comfybones posted a tweet about being open for Kofi headshots (you pay for a certain # of kofis and get art) it was said in the tweet that they work on them every Friday and at the time they were posting art regularly so I was under the impression it was a fairly quick sort of thing. I paid and sent my ref and they said it should be done by next Friday (June 22) Well that was the last communication I received directly from them. I started to feel nervous when their queue was getting larger but work wasn't getting done. Especially all the headshots on their queue before mine. I reached out for an update about a month after payment (July 13th) and received no response, however they were active on multiple twitter accounts. I waited a good while and became very uncomfortable with the lack of communication all together so I decided to ask for a refund on August 7th. Still no response. The next day I started a claim via PayPal to try to get them
to contact me (it sends an email and a message to their PayPal) I tried to reach out by replying to a tweet with no reply.
I escalated the claim on August 10th after still getting no response. Now it is August 21st and Ive received no communication since the commission was paid for in June.
I want it to be clear I'm not upset about waiting longer for the piece, I get that things happen and I've truly tried to be patient and understanding. But I'm being actively ignored. At this point I really just want my refund and PayPal can take a long time to process the claim if they even rule in my favor. I'm frustrated and honestly nervous to post this. I have nothing personal against them and this is not something I wanted to have to do at all, I just want the situation resolved.
All screencaps with captions of what they are can be found here: http://imgur.com/gallery/UFMoGR3
Their Trello/queue: https://t.co/yB9ONzsHQO?amp=1