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Client Beware - Wi-Fi The Sergal

WHO: Wi-Fi The Sergal


WHERE: On Furry Amino, their profile: http://aminoapps.com/p/1e02sa


WHAT: Filed a false chargeback on a digital art order.


WHEN: 4th of August, 2018


EXPLAIN: I was browsing through Furry Amino on my phone and saw Wi-Fi posted a blog entry about looking for commissions. Since I had nothing to do, I posted a comment along with examples, a link to my prices and to my reviews. Since they wanted a badge, we found a compromise, he wanted to order a YCH from me instead, conversation was moved to private messages on the same plattform. Proof of commission ad: https://sta.sh/0u65u1xmtul


We talked more on what they wanted, after I was given enough instructions, I started working on their order immediately. When I was done, I showed them my sketches which were promptly approved. I gave him my payment instructions and payment went through, after this, I continued working until I was finished with the flat colors. Proof of conversation: https://sta.sh/21h8etmftqsh?edit=1


After then, I noticed I got a chargeback filed against me, an unauthorized payment claim. I, of course confronted the client (can bee seen in proof above) about it, I got told it was their mother who did this. I immediately stopped working on the pieces all together and blacklisted and blocked the client. Proof of chargeback: https://sta.sh/0jzd63mq1k9



I have contacted Paypal through their Twitter in DM's, they'll look into this.


The YCH has been re-sold to two of my friends, so no money was lost.


PROOF: https://sta.sh/2vj2q5qj1lz?edit=1


Edited broken HTML code to just links. Sorry about that!



UPDATE:The case got reviewed by Paypal and was decided in Wi-Fi's favor, meaning they got their money back. I myself don't mind it as no money was actually taken by me (friends who covered the loss). It's just kind of funny Paypal wanted me to provide proof when I couldn't do so. I got no strike whatsoever, so I'm fine with that. Proof of the closed claim: https://sta.sh/01ujtmqpg41q
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Comments

cknsausage
Aug. 7th, 2018 12:51 am (UTC)
That sucks big time.. one thing I noticed is that it doesn't look like there are any watermarks on your WIP pieces? If so they might have thought they could get the piece for 'free' by opening a dispute since they already have a bunch of partially-finished WIPs.. maybe. Don't ask me what goes through these people's heads lol.
I hope you're able to prove to paypal that the dispute is unfounded - especially the 'now I owe you $x' part might be handy as proof to paypal.

To be honest the way he was communicating was a red flag to me also, it seemed very indifferent and unprofessional - I think both the artist and the commissioner should maintain some degree of professionalism (which you did!).

Hopefully it gets sorted but a worthy beware...
alkraas
Aug. 7th, 2018 01:47 am (UTC)
That's true, they weren't watermarked, lesson learned! Always watermark your WIPs.

Thank you! I actually didn't notice it, but after hearing your response and reading it over, yes, it does come off weird, especially the "now I owe you..." thing.

I'll try to be more careful in the future~

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