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Client Beware - Wi-Fi The Sergal

WHO: Wi-Fi The Sergal


WHERE: On Furry Amino, their profile: http://aminoapps.com/p/1e02sa


WHAT: Filed a false chargeback on a digital art order.


WHEN: 4th of August, 2018


EXPLAIN: I was browsing through Furry Amino on my phone and saw Wi-Fi posted a blog entry about looking for commissions. Since I had nothing to do, I posted a comment along with examples, a link to my prices and to my reviews. Since they wanted a badge, we found a compromise, he wanted to order a YCH from me instead, conversation was moved to private messages on the same plattform. Proof of commission ad: https://sta.sh/0u65u1xmtul


We talked more on what they wanted, after I was given enough instructions, I started working on their order immediately. When I was done, I showed them my sketches which were promptly approved. I gave him my payment instructions and payment went through, after this, I continued working until I was finished with the flat colors. Proof of conversation: https://sta.sh/21h8etmftqsh?edit=1


After then, I noticed I got a chargeback filed against me, an unauthorized payment claim. I, of course confronted the client (can bee seen in proof above) about it, I got told it was their mother who did this. I immediately stopped working on the pieces all together and blacklisted and blocked the client. Proof of chargeback: https://sta.sh/0jzd63mq1k9



I have contacted Paypal through their Twitter in DM's, they'll look into this.


The YCH has been re-sold to two of my friends, so no money was lost.


PROOF: https://sta.sh/2vj2q5qj1lz?edit=1


Edited broken HTML code to just links. Sorry about that!



UPDATE:The case got reviewed by Paypal and was decided in Wi-Fi's favor, meaning they got their money back. I myself don't mind it as no money was actually taken by me (friends who covered the loss). It's just kind of funny Paypal wanted me to provide proof when I couldn't do so. I got no strike whatsoever, so I'm fine with that. Proof of the closed claim: https://sta.sh/01ujtmqpg41q
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Comments

( 7 comments — Leave a comment )
cknsausage
Aug. 7th, 2018 12:51 am (UTC)
That sucks big time.. one thing I noticed is that it doesn't look like there are any watermarks on your WIP pieces? If so they might have thought they could get the piece for 'free' by opening a dispute since they already have a bunch of partially-finished WIPs.. maybe. Don't ask me what goes through these people's heads lol.
I hope you're able to prove to paypal that the dispute is unfounded - especially the 'now I owe you $x' part might be handy as proof to paypal.

To be honest the way he was communicating was a red flag to me also, it seemed very indifferent and unprofessional - I think both the artist and the commissioner should maintain some degree of professionalism (which you did!).

Hopefully it gets sorted but a worthy beware...
alkraas
Aug. 7th, 2018 01:47 am (UTC)
That's true, they weren't watermarked, lesson learned! Always watermark your WIPs.

Thank you! I actually didn't notice it, but after hearing your response and reading it over, yes, it does come off weird, especially the "now I owe you..." thing.

I'll try to be more careful in the future~
rendrassa
Aug. 7th, 2018 01:04 am (UTC)
I'll also be on the lookout for this kid's character. Hopefully he doesn't pull this stuff again. Shame the mom didn't respond to you or take responsibility for her kid's actions.
alkraas
Aug. 7th, 2018 02:49 am (UTC)
Yeah, I still haven't received any answer from her. I only want the claim to be lifted, I don't care about the money at this point, as my friends helped me with that. I seriously only want the claim to go away and to voluntairly refund them :/
alkraas
Aug. 7th, 2018 10:59 pm (UTC)
UPDATE: Paypal reviewed the case and it got closed in Wi-Fi's favor, my account didn't get a strike and they got their money back so all is well. Still was an anxious situation though.
Not sure if this counts as resolved!
whoop_zi
Aug. 7th, 2018 11:01 pm (UTC)
If you consider this matter resolved, I'll be happy to tag it as such!
alkraas
Aug. 7th, 2018 11:06 pm (UTC)
I would consider it resolved, yes, as there are no problems anymore, thank you!
( 7 comments — Leave a comment )

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