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Looking For Advice

I commissioned someone to do a small pixel of my character, but the artist suddenly became unresponsive without warning.
I have sent 3-4 messages asking for updates on the platform where I commissioned them, all of them were never replied to.
I also sent a reminder email which was never replied to either. I will send another email soon.

My question being, if it comes to it, is it even worth it to file a charge back if the amount is just 5USD? Or should I just ignore it and eat the loss?
I'm not sure what to do.

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Comments

( 7 comments — Leave a comment )
rendrassa
Jul. 29th, 2018 07:04 pm (UTC)
Regardless of the amount, you paid for a service and that service has not been fulfilled/met. It might be just $5, but that's $5 someone has effectively stolen from you. What if they've done this to ten other people? Now it's $50. The amount doesn't matter, it's the principle. People shouldn't be allowed to get away with it, or they'll keep doing it.

I'd go ahead and start a dispute, see if they can magically re-appear and provide you with your art before you need to escalate it to a claim. If they do, fine. If they don't, they learned they can't steal from everyone.

And if you have proof they're ignoring you, post a beware.
gatekat
Jul. 29th, 2018 09:29 pm (UTC)
^ This 100%
alkraas
Jul. 30th, 2018 09:03 pm (UTC)
Well, the artist didn't respond back since July 3rd. I'm unsure on how long I should wait, an artist not responding to messages rarely/never happened to me before, so I'm rather inexperienced with that~
rendrassa
Jul. 30th, 2018 10:11 pm (UTC)
Almost a month is excessive. What site? Can you tell if the artist has been online and avoiding your message? Is there an indicator that they read your message?
alkraas
Jul. 31st, 2018 12:58 am (UTC)
I found the artist on an app called Furry Amino. I can only see if users are online at the exact time when they are, there's no notice of when they were last online. The app also doesn't have the "read" feature in chats.
rendrassa
Jul. 31st, 2018 07:58 am (UTC)
Sounds like you'd need to refresh a lot to see if you could catch them. Not really worth it. Sounds like the best course of action is the dispute. I'd send one more email and wait three days before filing. Depending on how they react, might put up a beware on their attitude if they contact you.

Remember not to close the dispute until you have the art or the refund. Once it's closed, it cannot be reopened for any reason.
teekchan
Aug. 14th, 2018 03:22 am (UTC)
Charge back. You can always repay them after they complete the artwork. Remember that once you start a dispute DO NOT CANCEL IT because if they dont complete the artwork, you cannot open it again.
( 7 comments — Leave a comment )

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