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Beware: Kays_Creations

WHO: https://twitter.com/Kays_Creations

WHERE: Twitter

WHAT: A premade husky fursuit tail

WHEN: 02/03/18

EXPLAIN: I saw Kay tweeted about a few premade tails that were for sale. The husky tail matched a fursuit head I have currently and I expressed my interest in it. She was very quick to respond to me and I sent my payment, during that time I also won originally a fursuit tail but requested to switch it to paws since I was buying a tail from her. She was ok with the change and I sent my reference sheet for the character, I wasn't in a hurry for it so I agreed with shipping both items together assuming they would both be done by BLFC (which is in May). So I left it at that until April, I saw she was tweeting about bringing finished commissions to BLFC and I asked her if it'll be possible to have her bring the items to the con. Kay stated she would try to bring it with her, I didn't bring it up again until April 30th. She never responded to my messages since then, I messaged her after BLFC requesting her to mail out the tail on Jun 15th. Kay was tweeting about how she was in a car accident after the con and was in the process of moving, so I waited the 26th to ask her about a refund. I did get impatient about it and filed a dispute, but I've waited two months since her last response to my messages. I gave her until the 11th of July before escalating the dispute to Paypal. Right now the last message I sent her was requesting a refund since I know that disputes will ding your account and as someone who also takes commissions. I know how important it is to be able to access Paypal. I know she's activate on her main account and is ignoring my requests for a refund. I've been very patient giving her time to respond since I knew she was busy with moving, but I feel like I'm being ignored. I want to give her the benefit of the doubt but I feel she is very unprofessional.

PROOF: https://imgur.com/a/6oYd1jS
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Comments

( 5 comments — Leave a comment )
lackoflollies
Jul. 20th, 2018 06:52 pm (UTC)
I have a feeling she bit off way more than she could chew, emergency aside >< ;

Her ToS also kind of makes me uneasy.. I'm glad you are able to dispute on Paypal, because I have a feeling it'll come in handy, i'm sorry OP >:

Edit reason: Small clarification added.

Edited at 2018-07-20 06:57 pm (UTC)
galaxy_deer
Jul. 20th, 2018 08:27 pm (UTC)
I feel the same :/ It sucks because I love trying to support lesser known makers, but it seems I’ve been having bad luck with it.

I hope she learns to communicate with her clients instead of assuming everyone catches her tweets about progress or what’s going on.

Edit: OH I see what you mean by her TOS. Yeah I'm really glad I did the dispute when I could because that's just bad business practices. It probably explains why she's ignoring my messages. I'm fine with being blacklisted, I won't buy from her again. I learned my lesson.

Edited at 2018-07-21 06:24 am (UTC)
galaxy_deer
Jul. 22nd, 2018 07:45 am (UTC)
If any mod can, I won the dispute and will receive my money back!
dergish
Jul. 22nd, 2018 08:37 am (UTC)
No problem! Went ahead and added a 'resolved' tag.
galaxy_deer
Jul. 22nd, 2018 08:23 pm (UTC)
Thank you!
( 5 comments — Leave a comment )

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