WHO: Otter'n'Daughter (FA) / WaterdogWharf (FA) / Keryu (FA) / KeryuOkami (twitter)
WHEN: Payment took place from 6/14/2015 to 3/29/2016, the only visual progress was 11/29/2016 (referenced in emails below)
The overall process started June 2015.
Below is the string of emails regarding the quote, details and the agreed upon payments:
As of this time, while I had the initial concept art for the sake of the quote, the full turnaround reference wouldn't be available for another five months. However they were made aware of this from the initial quote. (Referenced in the gallery above at 006 with the initial ref below it.)
The email with the finished reference would explain that it was layered to view various details (ei. arms, legs and other pieces could be hidden to see the shapes):
The final payment would be sent March 30, 2016: https://imgur.com/a/94JDLy6
Later on in June / July 2016, I would ask about cancellation. https://imgur.com/a/OkYfA45
Fast forward to October 30 and November 29, 2016, these would be the only signs of visual progress for my own suit.
The DTD would finally be sent around February / March 2017. Unfortunately, correspondence that took place on Twitter before October 2017 was deleted because I had assumed that things were moving along. However there is a DM referenced in an email for May 15, 2017 whose contact was unanswered until June 15, 2017.
October 23, 2017, I bring a proposition regarding the change of the suit design and offer the majority of the fur to be used:
After that, I found the most success in contacting them through twitter and would follow up about once a month.
And the last final emails recently sent: https://imgur.com/a/WELE6Ce
As of the time of this submission, there has been no reply from the final email on July 4, 2018.
However I will correct myself regarding the large July 1st email as the body suit for the previous customer is incorrect, that I’m aware of. This was the rest of a full suit commission, to which they had only recently received the bodysuit for, over two years after the head (and assuming partial of the full) was completed.
The following gallery is to show posts documenting visual progress on their commission list in general, as well as public client posts that I’ve been able to search for. The purpose is only for timestamps for the completion of parts or projects altogether, how they correlate with Keryu’s public Trello page, and the time elapsed for the length of the project based on dates.
Here is also collection of visual posts regarding from or around November 2016 up until recently. This will be broken down into categories:
I've probably missed a few things here and there, my apologies.
I won’t deny that progress has been made on their list in general. However, with no way to gauge that other than whatever pops up on a search or the few posts there are, I have no confidence with this transaction any more. It wouldn’t have been so bad if there was some consistency in the queue, updates or progress actually occurring when said instead of just being pushed back further and further. Not to mention premades and unlisted work looking to be on priority.
It also seems that they rarely do body suits themselves, if at all nowadays, or has them done by another maker. Feel free to correct me if I’m wrong as I’m only aware of the collaborative bodies. This post is not meant to be against the other makers either considering I don’t know how aware they are of Keryu’s workload or practices when agreeing to these collaborative, premade suits. Even more baffling, for a short time, they had a senior seamstress that worked with them on at least one body suit. (Referenced here: https://i.imgur.com/OMCqDGo.png )
More often than not, Keryu only makes heads, tails, hand paws, and at one point feet. However those haven’t been posted in roughly a year. Granted the majority of the commissions they’ve taken on are usually for heads or partials without feet.
In the end, if you absolutely wanted a costume piece from this person, you’re likely better off getting a premade or a base and finishing it yourself.
Update - August 23, 2018
There has been no reply since the final email. I made a couple attempts to contact there after to request the dtd and fur sent back by email and twitter, including a mailing address and requesting a tracking number. No replies.
Not surprisingly, they're open for more commissions: https://imgur.com/a/2EAyd4S
I also attempted disputes on the payments. Paypal directed me to speak with the source of the funds for the transactions. Upon attempts between a credit card company and bank, they were too old to dispute, which was expected.
However, something I did learn from the credit card company. Based upon what the rep told me, Visa and Mastercard type cards have up to 540 days to dispute transactions of which they have the ability to request funds from the merchant.
But again, only if your dispute holds up.