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Advice on lack of progress updates

Please forgive typos im using my phone to post this while at work.

I placed a commission order of $55 back on 6/13/2018, and at the 2 week point asked for a status update from the person. They said they havent touched it, and that their queue was rather large and they're working in order. Looking at their queue, im not even listed (then again it could be the journal avatar icon limit on FA), but its going on a month and i still haven't been given a basic WIP or sketch or listed on the queue.

This person also keeps busting out adopts on a near 2-3 adopts per week to raise money, with a few WIPs and posts of current/finished works in between.

Im honestly starting to get rather ancy on if im going to get a progress report or not, as my other commission I placed with someone else around the same time who also had a similarly sized queue has given me a WIP, while this person has not.

Just. At what point should i worry? At what point should i ask for a refund?

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Comments

( 4 comments — Leave a comment )
gatekat
Jul. 10th, 2018 12:13 am (UTC)
It's not good to compare one artist's turnaround time to another. Everyone works at a different speed.

The lack of your place in the queue is not due to FA. You can place as many as you want. It's just past the limit they don't display as images. Search for your user name and it should be there. If not they have not added you to that queue. It might not be the one they are working from. If so it's bad business practice on their part.

The good news is that they are still talking to you. I'd ask about your place in the queue next. Mention you don't see it.

I'd ask for a refund no latter than 5 months after payment and if one isn't provided within 2 weeks file a dispute and escalate ASAP. Whatever you do don't let Paypal's deadline slip past and do NOT fall for any requests to mark the dispute as resolved if you don't have either art or money in hand. You can't try again.
lunahasawa996
Jul. 10th, 2018 01:46 am (UTC)
Yeah and I'm kinda iffy on their response looking back at it. I asked for an ETA or wip and their response sounded like they were clearly overwhelmed with too much work:

"I'm currently working on many others, I can't give you an ETA as of right now, sorry ;-;' rn I'm juggling between 10 different notes about comms to different people and I can't be taking on more wips than that or I'll overwork myself

I'll let you know when I get to yours"

It's leaving a bit of a sour taste in my mouth.
gatekat
Jul. 10th, 2018 02:45 am (UTC)
It happens to a lot of artists. Once you know you're in the queue I'd let them have space for about 3 months. Then check in again if you haven't gotten at least a WIP. I don't think it's a bad thing to be clear that you are unwilling to let it go past the 6-month deadline as early as possible. But that's me. Being blunt doesn't work for everyone.
lunahasawa996
Jul. 10th, 2018 03:41 am (UTC)
Yeah. I keep checking their "working on" queue, but eventually I finally asked "do you have any other queue where I can see where I am?" because I'm clearly not on the working on one, and if that's their only queue, I'd hate to see just how far back I am because the one they have is very, very long, which is unsettling to me.
( 4 comments — Leave a comment )

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