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About 8 months ago I commissioned an artist for a fullbody wing-it colored sketch and I still haven't received any kind of WIP, contact from the artist, or the finished piece and I'm not sure what the next step should be. At first I let a few months pass by without thinking much of it, then a while after that I began to get curious and made contact with the artist. They assured me that they'd simply fallen behind on their queue and that they planned to have their remaining pending commissions finished by the end of the week. A few more months passed after that and I tried to make contact with the artist again, but this time I didn't receive a response. The note was read but ignored. A few more weeks passed by and I sent another note, it too was ignored and now I'm not sure what I should do. Should I try to send them another note? Try to file a charge-back? I don't want to be a jerk, but I've been waiting for a long while now with no update and the lack of responses from the artist really has me worried. What bothers me most is that they're a fairly active poster. While I've been waiting they've posted multiple personal art pieces, held freebie streams, made gift art for friends and have created over half a dozen personal character designs. Normally I'd be totally fine with an artist working on personal projects between work. There's nothing wrong with drawing for yourself, but when your personal projects seem to be getting in the way of owed work it creates a bit of a problem in my opinion. Am I just being impatient? I don't want to be one of those commissioners who's constantly hounding an artist for the finished product.

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( 4 comments — Leave a comment )
vcrshark
Oct. 31st, 2017 05:57 am (UTC)
Do they have a T.O.S. with an estimated completion time? I think 8 months is an excessive amount of time for you to be kept waiting. I've had stuff come up and commissions delayed, but I've always kept in contact with my clients so they don't worry. Ignoring your notes several times doesn't seem indicative of a forgetful mind- though that /could/, I guess, still be the case.

I would send one more message and notify them that you are considering a chargeback. Do they have other channels you can contact them through? You may want to try a different method than note, too.

Anyway, I don't think you're being impatient. I would reach out one more time, warning of the chargeback.
gatekat
Oct. 31st, 2017 07:10 am (UTC)
Before warning of a chargeback make sure you actually can. It varies a lot by method. You're already long past PayPal's limit but a credit card or bank will sometimes go into a year or more.

I agree 8 months is too long, but the real red flag is the ignoring of notes after 6 months. That is never good. Most scam artists know that if it's PayPal they're safe and you have no real recourse.
friskecrisps
Nov. 2nd, 2017 11:48 pm (UTC)
I would send them another message with Refund in the title. I've had to deal with these kinds of artists before and usually whenever the words refund or beware are involved, they end up replying back pretty fast. If they're working on gifts and other random art, then there should be no excuse for neglected commissions especially after you've paid them. You've been more than patient with this person so you are fully within your rights to request a refund or make an AB post.
ganellajay
Nov. 16th, 2017 08:12 pm (UTC)
You have been too patient and should have asked for a refund around month 2-3 it will be hard if not impossoble to get your money back now.
( 4 comments — Leave a comment )

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