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Hello AB, I just need advice on a situation, I don't think this is beware worthy as I really love this artist and their work and don't really want to add another beware to their list.

I commissioned an artist 12 days ago in stream. Everything was fine, they were fun to work with and they finished up the commission, took a few more and did them then ended the stream. Now I've watched this artist for a long time and usually they upload the commissions they do right after they finish the stream. Well, they didn't do that. I waited two days before deciding to note them on FA to ask about my files. Two days later, I notice the note is still unread despite them being active on their Twitter and such. I wait a bit longer and a few days later I wake up and see they've replied asking for my email so they could send the watermarked and un-watermarked files to me. I replied right away with my email.

It's now been exactly a week since I noted them and it's still unread. I just checked their Twitter and they had wrote a Tweet not even an hour ago.

So I guess I'm asking, what should I do about this? The piece is finished and is absolutely lovely. I don't want a refund or anything and wouldn't expect one with the piece being done and to satisfactory. I just really want the files.

Edit: I really don't like making things public on Twitter but I ended up sending a Tweet. Fingers crossed.

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Comments

( 9 comments — Leave a comment )
celestinaketzia
Aug. 17th, 2017 04:43 pm (UTC)
I'd say in terms of small annoyances this has to be one of them. It's done... send it!

But really, I suggest poking them on twitter to remind them to send it. Maybe a public kick would get them going.
vcrshark
Aug. 17th, 2017 09:02 pm (UTC)
I'm willing to bet it's not maliciously meant (I'm sure you already figured as much!), and they might just be forgetful, busy, or lazy. I don't deal with this since I don't do livestream commissions, but I could see myself doing this on accident.

Also, I'm very active on Twitter myself and not so much on my FA, just to explain that bit! You may want to try their Twitter DMs unless you feel uncomfortable doing that!
laughsatthunder
Aug. 17th, 2017 09:18 pm (UTC)
This sounds like the same person I'm dealing with.

Person was streaming in-stream commissions. I got one and paid for it. Person streamed it. Person thanked me and I left. Sent them a note asking for the file. Person read the note, never replied.

I'd try to reach out to them on Twitter, at least they have multiple handles.
counter_serum
Aug. 18th, 2017 05:14 am (UTC)
Try to reach out to them on Twitter or bump up your note if you can. Hopefully they'll get back to you soon! That's a fair bit frustrating when the work is done, you've paid for it, and you just need the files to finalize things.
mortymaxwell
Aug. 18th, 2017 11:42 am (UTC)
I think I know which artist you are talking about. Is it the one you left a shout at on her FA page, a few days ago, asking for the files?

If it is who I think it is, my advice would be do a public tweet at her. She recently went through a big life change and hasn't been on FA much. She also has stated in the past she has a bad habit of looking at her backlogged private messages, reading them, and forgetting to reply. A public tweet might get more attention.
nambroth
Aug. 18th, 2017 06:17 pm (UTC)
I know it's not professional, and I regret it, but I have been far more forgetful and distracted as of late (political atmosphere and personal stuff). I know several of my artist friends have said the same. It's not an excuse, but maybe some insight. I've accidentally forgotten to send a file to a client a few times in the last year; I hope this is the case (simple forgetfulness) and you can contact them with a reminder and they will get back to you. I'm sure this is quite frustrating for you and hope it's resolved quickly!
celestinaketzia
Aug. 27th, 2017 01:01 am (UTC)
Hey! Did you get your files?
rendrassa
Aug. 27th, 2017 07:08 am (UTC)
Been wondering this, myself.
ravensmoon666
Aug. 27th, 2017 06:09 pm (UTC)
I forgot to update this! They responded to my Tweet telling me they where on vacation and would give the files to me when they got back and I have since received them!
( 9 comments — Leave a comment )

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