?

Log in

No account? Create an account

Previous Entry | Next Entry

Beware: wolframkyo of FA

Its with an EXTREMELY heavy heart that I am writing this; but its been ongoing for SO long I think it is time. I want to preface this beware with the fact that Wolframkyo is EXTREMELY passionate and very kind in all their responses and usually get back to me rather quickly. This is a beware on professionalism, and a lack of time management.. as one year later I'm still awaiting my piece of art from them.



Unfortunately I did not screengrab the journal where Wolframkyo was offering discounted commissions for an emergency fund; this was done end of June of 2016. Not sure what the circumstances were but I do recall that the journal was offering up their stunning artwork for a very affordable price, and was to be done in stream! So I jumped on that journal asking for a commission and was greeted promptly with an accept! payment was made (15USD) via Paypal
http://imgur.com/K03OOc8

Unfortunately my piece didnt come up in any of the streams in this time frame which is fine, things happen, so from there I just waited for a little while, and saw a journal update in regards to u updates for the commission list! I noticed that my commission was NOT on this list and was a little concerned so I messaged Wolf and brought it up. They eased my mind and told me that it was an accident and I was added, and bumped up! http://imgur.com/K03OOc8 This was done via an Furaffinity Journal which I did not grab a screenshot of at that time, as I had no reason for concern.

Ok great! Im a pretty patient person, so I just let Wolfram work on art and kept checking back in here and there. Fast forward to October now; I just asked for some updates as waiting from June to October for a in stream commission is a little long, but again I'm pretty patient.
http://imgur.com/ulzlgj9
Im not really sure how I was supposed to be reading into their response? Im not sure if my commission was included in the ones they were talking about, or if my piece was to be done after this current batch? Whichever, I didnt mind the update and waiting a little bit longer.

Im going to be really honest on this next part; I was VERY sick, in and out of the hospital and honestly had no time/forgot about this commission for quite some time. One day I received an unexpected note from Wolf saying that they were sorry for the wait, and they had lost my character sheet but I was to be up in the next batch of commissions! http://imgur.com/ER9cmof This took me by great surprise as I had all but forgotten about this piece. I promptly responded with a copy of my reference and was again relayed I would have updates the following weekend. (Please note the time stamp is now February of 2016) http://imgur.com/4Dzz5gr

I really hate bugging artists, but Im at the point where I just either want my art done, or my refund. Im nervous about asking for a refund as they post journals regularly about financial issues, trying to work on art, trying to refund people.. but I attempted once more to contact them to get ANY form of an update. http://imgur.com/bmC3T7b

But were here on July 18th 2017 with no updates, no progress, just promises of "youre up next" "ill have it soon" "next weekend hopefully".

Wolfram is EXTREMELY kind hearted and I can tell theyre trying their best..

But its really frustrating to be led on by an artist and strung along for this long now. Something that I just now noticed was that on their Trello (application used to show progress/keep up to date on commissions) I wasnt even added to the queue until February of 2016. Im not sure if this was because of the switch from the FA journal to Trello or what, but I did find this very odd. http://imgur.com/8rqtvt7


EDIT: WOLFRAM has completed my work! (just over a year of a wait) and as I've said before, theyre SO kind and willing to work with you. My beware Isnt on their art, scamming, or anything of that really negative type. its just a time management/overloading themselves beware.

I would commission again absolutely IF/WHEN wolfram gets their queue under control and the turn around time is not like 8 months to a year for a single piece.

you can see their hard work/dedication and how quick they respond and how truly polite they are.

Community Tags:

Before commenting, please read our Community Rules.
Do not go after persons posted about here, by leaving comments on their art pages.
If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

Comments

( 7 comments — Leave a comment )
pastelpirate
Jul. 22nd, 2017 10:35 pm (UTC)
Sad to say that it wasn't a case of if this artist would end up here, but when. I commissioned them in April 2016 with similar experiences, but to their credit, I did receive my commission. Eventually.

Unfortunately, looks like a classic case of an artist overwhelming themselves, I'm afraid. :( Just wanted to reassure you that you're not the only one who's been in this situation with this artist! It seems like a common thing for them.
teekchan
Jul. 23rd, 2017 03:04 am (UTC)
I'd ask for a refund at this point. Theyve taken way too long on what was supposed to be an in stream commission.
blaze_ignitus
Jul. 23rd, 2017 02:25 pm (UTC)
As an update, it appears that the artist has just today completed the commission for the OP, if you look at both their FA gallery and their Twitter account.
whoop_zi
Jul. 24th, 2017 12:57 am (UTC)
According to the artist's most recent journal, they've completed 35 owed commissions in the last 11 days- if that's true I'm incredibly impressed. Here's hoping they knock out the rest of that big queue soon, hopefully before they burn out.

OP, if you've received a piece you're satisfied with and feel that this situation has been adequately resolved do let us know so we can mark it for you!
blaze_ignitus
Jul. 24th, 2017 01:56 am (UTC)
I watch the artist myself, and am actually within her queue as well since March. From what I've noticed, she's completed the OP's commission, found here, and it appears SFW: http://www.furaffinity.net/view/24243562/
s0lar5ail0r
Jul. 24th, 2017 01:50 pm (UTC)
yep!! updating this post now.

Wolfram is an OUTSTANDING human being, but I feel their time management, and overloading themselves is something that needed some light shined on them.

theyre one of my all time favorite artists, and I'll never stop watching them. I just hope that they can get their own queue under control again because like a 3-4 month wait for GOOD.. no.. GREAT art is fine by me.

their communication is great, theyve always responded to my notes usually within 48 hours. theyve always been more than polite and so kind hearted.

I have NO negative things to say about working with wolfram other than the literal one year wait for a single piece.
celestinaketzia
Jul. 24th, 2017 01:52 pm (UTC)
I'll go ahead and marked this as resolved for you, OP!
( 7 comments — Leave a comment )

Profile

A_B icon
artists_beware
Commissioner & Artist, Warning & Kudos Community

Community Tags

Powered by LiveJournal.com