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Need some advice

Hello, I'm kind of in a tight spot and I'm hoping you guys could give me some advice. I bought a pre-made, physical piece of art in the beginning of April. It was sent out but it was returned to the artist because they had packaged it wrong. I was told in the beginning of last month that a new box was bought and it would be shipped out the following week. So far there is no package and the last note I sent asking whether it was put in the mail or not was ignored.

The thing that makes this difficult is that the artist is currently going through financial troubles. Would it be a jerk move to try to get ahold of them on their other accounts? Should I give them a grace period since they're having money problems? At this point I don't want a refund, I just want my art to be mailed to me.

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( 4 comments — Leave a comment )
fawkatronic
Jun. 10th, 2017 09:04 am (UTC)
Money problems is never an excuse for them ignoring you. A grace period would be for if they responded and asked for some more time.
BaronVonKlop
Jun. 10th, 2017 09:40 am (UTC)
I'm not sure how financial troubles means they can't ship the package; you've already paid for it, and allegedly they have already purchased the new packaging, so I don't see how that's relevant. If anything, I think that would make them more eager to ship it because they don't want to deal with a potential refund situation.

IMO, I would definitely try contacting them on their other accounts. Ignoring someone who has already bought/paid for something is simply unacceptable, especially if it wasn't delivered due to their own fault.
aerospiritual
Jun. 10th, 2017 10:14 am (UTC)
seconding other people here; money problems shouldn't be an excuse. part of the money they received from your purchase should *always* go to ensuring that the piece is shipped safely.
metallik_hasse
Jun. 11th, 2017 04:02 am (UTC)
Just a heads up, all packages mailed within the US get free tracking. Assuming this is a US transaction, they should be able to prove it was mailed if need be.

While it's unfortunate they're having financial issues, as a buyer, that's not your problem. You paid for an item, you should be getting it regardless of their personal problems.
( 4 comments — Leave a comment )

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