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WHO: Remix Angel Dragon / Nightwolf Costumes

WHERE: Facebook –business page apparently deleted; tags/links to business page are broken, did most business through personal page
FurAffinity - http://www.furaffinity.net/user/nightwolfcostumes (business, has been cleared out and no submissions are in gallery)
Furry Network https://beta.furrynetwork.com/nightwolf/
Twitter https://twitter.com/remix_dragon

WHAT: Full digitigrade fursuit valued at over $1800 USD , fleece hat valued at $25

WHEN: Dec. 2014 (when first payment was sent) to present (suit was paid in full May 2015)


Read below the cut


EXPLAIN: I first commissioned Remix for a fleece hat of my Dutch Angel Dragon character back in September 2014. In December that same year she opened for fullsuit commissions so once again, after seeing her previous work decided to commission her. It was agreed upon that the fleece hat I had previously ordered would be sent along with the suit once it was done (however, I had never seen any shots of a WIP or even a finished hat). We agreed on a payment plan of 25% each month until the suit was paid off. January 2015 I sent her a payment of $450 USD(via Friends and Family to avoid the conversion fee, I was told -strike one on me) then mailed a DTD, a pair of shoes and a hand tracing. As soon as the next month rolled around I was messaged for the next round of payments, but I had to adult (to put it simply) and told her they may have to wait, in which I was then told if I didn’t pay I’d lose my commission spot but that she also wasn’t going to do that. I was able to pay her toward the end of February when things ironed out.



Paid her again April 2015 and asked about a possible completion date of Anthrocon 2015. Was told she would start working in May after the last payment was sent. The last payment was sent in May 2015, and work began. We talked back and forth about furs and measurements. It was revealed that the suit would not be completed for AC ’15 but I told her I was fine waiting. September rolls around and we’re still waiting on fur. No other WIPs, such as foam work, were shown. She also asked to keep our conversations between her business page and myself instead of her personal one, but this transition never happened and we continued talking for another year on her personal page. Communication stopped Nov. 2015.



After that I’d heard nothing from her again until April 2016. In the meantime she was posting other suit work and finished costumes, as well as sharing excitement over having a character of hers made by a popular maker. April 26 I am finally shown my first WIP picture: the handpaws. In May 2016 I received another WIP photo of the tail. After that I was told she couldn’t finish the bodysuit because my DTD had somehow fallen apart and was full of holes, thus requiring me to send and make another one. I didn’t hear anything for a couple months while the artist went to Eurofurence, despite seeing her post a redo of her own personal suit as well as more work. I messaged them
August 20th to ask for updates and was told they were still settling in from the con and wanted another week. I reconfirmed sending a new DTD and was promised extras because of the wait. September 2016 I am notified that they received the DTD, but still no new WIPs. Finally, in October 2016 they send me an invite link to a telegram chat they had created to keep all their customers informed. This is the last time we spoke over Facebook messenger.



After the move to Telegram I no longer received any updates regarding my suit, but the artist continued to show off work on other suits, her own suit being made by a popular maker and mention things going on in her home life. She mentions she will have four more hands in the studio to help her with suit work. November she posts another finished head and mentions she will change my sculpt to match that one- keep in mind I have yet to even see any WIP shots of a head at this point. Halfway through November she posts more suit updates but no mention of mine, just alludes that everything they have been working on will be shipped out. There's talk of having everything shipped in time for Christmas, yet still no mention of my commission.



Updates in January are sporadic, she's posting that she's sick and disappears for days at a time or even a week. January 23rd she tells us things have gotten worse since she worked instead of bedrest so she's stopping for a while. February she lets us know more about her health, and because of this she is stopping all work, and no refunds are going to be given to anyone.
She calls in another person to speak on her behalf and again states there will be no refunds, and to sympathize with her as it is a very difficult time for her, we have options, take them or leave them.



I stated my case to this new person, first in the chat then in PM, explaining that while I understand the severity of the situation I can’t just walk away from that kind of money, especially where no other WIPs had been sent since May so I couldn’t even be sure the suit was that close to being finished. I even offered a partials refund of $1200 to cover the material costs and labor already put in and her “spokesperson” stated no, no refunds at all, and “this is the risk you take when commissioning”. They finally do agree on a $1200 refund, as a payment plan, and that they would ship me the parts
finished and the remaining fur that I could then take to another maker. I was told I would get a track and trace (tracking number) when it shipped, and the first refund payment was due to start in April 2017. Towards the end of February I reached out to this person again for an update and was told they'd get back to me. I haven't heard from them since.



It is now nearing May 2017, and I haven’t received a tracking number, my package, or even a cent of a refund payment. Inquiries to Remix herself are met with “I don’t have the money to refund you, I am ill,” and when asked about the package I am told her father shipped it and she would get it from him as soon as she could. I never have, and my messages are now going on ignored. The Telegram group for her business is now shut down and any business pages relating to Nightwolf Costumes are now wiped clean.



Meanwhile, Remix posts actively on Twitter about her upcoming fursuit from a large maker, which as of this writing has been finished and is being shipped to her. She is also very active in a telegram chat for Dutch Angel Dragons, that I am also part of.



I warned her about writing an artist’s beware if I wasn’t given the tracking number, and I have yet to get a response from her other than “I’m ill”, so here we go.

I know I have a slim to none chance of ever seeing my full refund back, or even the fur. I know I shouldn’t have sent the money without an invoice, or without ticking Goods and Services. I learned the hard way, and I’m hoping others don’t make the same mistake I did. I'm posting this to not only warn people about what happens when invoices and paper trails aren't made, but to also stay away from this person, even if they get back in the business.

PROOF: All aforementioned and linked screenshots.

ADDING: At the beginning of May Remix reached out to me and asked for my email and phone number – she was referring me to a third party to get this resolved as soon as possible. As of this writing I have heard nothing from her or this third party. I reached out to her May 14th asking if she’d heard anything from that third party and I have heard nothing since.

5/26/2017-ADDING MORE: A rather lengthy response from the maker:
here here here here here here
here here here here here here

I've also been called out on Twitter by Skypro herself, my name isn't used but it's passive agressive enough that I can figure out it;s about me. Note that not once in this entire beware have I ever said I'm insisting Remix finish building my suit. All I've asked for is my refund and the supplies to take my commission to a different maker. Proof is here.

5/27/2017
Woke up this morning to a messge from Remix, with photo proof she has shipped two boxes to me, and a refund via Paypal of $1,080 ($120 was witheld to pay for shipping). I had tried to be reasonable and suggest a payment plan again to make it easier on her but she refunded the full amount.

I'd consider this mostly resolved, once I get the boxes in the mail and find what she sent is as she described (all the work she was able to finish, plus the remainder of the materials) I'd say this could be completely resolved.

6/8/17
I came home from work to find that two boxes had been delivered, but they required a signature to be turned over to me (they had been delivered at 9 am, I didn't get home till 6 and I live alone). I was away all weekend so I was only able to pick them up today.

Frankly, I'm disappointed. I was told I would be getting handpaws, a tail, feetpaws, and a half sewn bodysuit, plus my fleece hat and materials to finish the suit.

Instead I got no hat, handpaws that barely fit my hands despite the hand tracing I sent her, a pair of foamed feetpaws with only one showing the carving process, a tail that isn't even backed and closed up (basically unwearable), and a barely even sewn bodysuit, many pieces still have pins holding them together. I also received both DTDs back (one was cut up to make the fur patterns) and almost all the fur used to make her (I don't have the brown or the green used in the tail).

I'm disappointed, largely because I was led to believe more work had been done than this when I agreed to a partial refund but also because any quotes to try to get this finished are going to be through the roof, there's still so much work to do.


Before commenting, please read our Community Rules.
Do not go after persons posted about here, by leaving comments on their art pages.
If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

Comments

( 47 comments — Leave a comment )
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dergish
May. 25th, 2017 12:01 am (UTC)
Mod Comment
Howdy!
Your LJ-Cut is broken. Can you go in and fix it so your post doesn't stretch out the feed of community members.
nashida226
May. 25th, 2017 12:10 am (UTC)
Re: Mod Comment
Sorry, let me see if I can figure out why the cut is broken. The FAQ didn't help much, bear with me
Re: Mod Comment - nashida226 - May. 25th, 2017 12:13 am (UTC) - Expand
celestinaketzia
May. 25th, 2017 01:27 pm (UTC)
Wow, so on top of expecting you to eat a loss, they had you pay via a means that removes all of your buyer protections? Shame on them.
nashida226
May. 25th, 2017 11:49 pm (UTC)
Right? Wish I'd caught that red flag before..

galaxy_deer
May. 26th, 2017 05:29 am (UTC)
what i don't understand is her PR told you that all her money was going to medical expenses, which is understandable. but i saw on her twitter she recently got a skypro suit? i know those aren't cheap even with payments.

i can't see how she was able to do that, but not pay you back.
(Deleted comment)
oceandezignz
May. 26th, 2017 02:25 pm (UTC)
MOD COMMENT
Watch your language and attitude in here. You are toeing the name calling rule.
Mod comment - celestinaketzia - May. 26th, 2017 02:27 pm (UTC) - Expand
sprite1984
May. 26th, 2017 02:07 pm (UTC)
She paid for that suit 3 years ago.(And i know because shes my fiance!) And now its finaly finished. If you dont belief me ask Ino! from skypro! So thats a False Accusation! Why don't you tell her parts too, the information that you "forgot" like that she has CANCER and is in the hospital every single week! You have no Patience and have no respect for somebody who is terrible ill!

celestinaketzia
May. 26th, 2017 02:28 pm (UTC)
Mod comment.
Please see my comment above.
(Deleted comment)
RE: Mod comment. - celestinaketzia - May. 26th, 2017 04:05 pm (UTC) - Expand
(Screened comment)
kayla_la
May. 26th, 2017 04:01 pm (UTC)
MOD COMMENT
These are some extremely personal details. I am going to screen this comment in the interest of protecting Remix's privacy, as we have no way of knowing whether or not she is okay with everyone so intimately knowing this much of her medical business.
Deirdre “Rogue” Kortright
May. 26th, 2017 03:49 pm (UTC)
She is trying her best to amass funds on top of her medical bills to refund everyone affected. Just to be absolutely clear, the suit she has was bought almost more than three years ago. Long before the issue. If you need certain documentation of proof, I'm sure we can provide that. As a fellow skypro customer, I can say the Queue is very long and as customers and human beings, we understand that life happens. We are very patient and understanding. Some of us have waited around three years, myself included. It happens.
celestinaketzia
May. 26th, 2017 10:17 pm (UTC)
Howdy!

Please do not delete your comments. In the future we can screen comments if necessary to make them invisible to everyone but us and you.
kayla_la
May. 26th, 2017 04:03 pm (UTC)
MOD COMMENT
I have directed one of my moderators to contact her regarding all of these comments venting her personal situation. For now, I am going to screen them in respect to her initial request that it not be shared outside of a chat they were in.

If they are okay with it, I will unscreen them once we've heard back. Until then, any further comments of that nature will be screened.
rotom
May. 26th, 2017 04:11 pm (UTC)
I can't speak to the artist's troubles as they aren't mine to share (as a friend of hers as well) but I do want to clarify the Skypro suit situation. They are expensive but the queue for them are incredibly long. Remix bought and paid for that suit three years ago - circumstances can definitely change in such a long period of time. I am in the queue as well, for 1.5 years so far, and wouldn't be surprised if I wait another 1-2 years, similar to her situation.

Nonetheless I hope this is amicably resolved for both parties.
eenyuwolf
May. 26th, 2017 04:17 pm (UTC)
Just wanted to say there is no way the suit commission is three years old when the character is two years old:

http://www.furaffinity.net/view/15568072/

As a fulltime maker myself it takes me no more than a month to wrap up a full suit once I start work; no one should be waiting this long on a product or payment.

Hopefully Remix sticks to her payment plan and eventually gives everyone a refund in full; including down payments.
rotom
May. 26th, 2017 06:33 pm (UTC)
FA doesn't keep good record of actual Time stamps. The character is 2.5 years old. My understand is she had another character in the suit queue and changed it after she got Panda. I'm sure she can clarify for you if needed.
kayla_la
May. 26th, 2017 06:30 pm (UTC)
MOD COMMENT
Remix has replied to me so I have unscreened the relative comments, minus the one that was particularly intimate.
(Screened comment)
celestinaketzia
May. 26th, 2017 07:43 pm (UTC)
Mod comment
Do NOT repost comments that have been screened.

This is your sole warning. If you repost again, you will be temporarily banned.
celestinaketzia
May. 26th, 2017 07:57 pm (UTC)
mod notice
This community is for business transactions, and we would appreciate if individuals who would like to participate do so civilly and with our rules in mind. Especially noting rule 5:

5: Do not comment in a post questioning its relevance to this community. Posts are moderated, thus it 'belongs in artist's beware' if it's been posted.

Coming to the comments specifically to guilt the OP about posting this toes rule 5. If it continues, then we will begin to take moderator action.

My comment chain is going to be frozen. If anyone would like to discuss this, then please feel free to contact any moderator privately.
fawkatronic
May. 27th, 2017 02:18 am (UTC)
While I am sympathetic with a medical issue, especially one that is extreme and expensive, that does not automatically give a free pass for all behavior. I do believe that they probably paid for their fursuit long before the expenses happened. But their behavior as shown is still extremely unprofessional and should not be accepted, ill or not.

The commissioner barely got any WIP even before Remix became ill, while they were working on their own personal suit and going to conventions.

A business transaction is a business transaction, sometimes life throws people curveballs, but having to be professional and deal with your current business is part of having to handle such curveballs. Remix selected a representative and should take responsibility for anything that representative did or did not do.

"I told someone to do it and they did not" is not an excuse, when you delegate a task you are still responsible for that task getting done and making sure it had gotten done.

I do hope remix makes a full recovery. I also hope they learn to stay professional even in the face of such adversity.
(Deleted comment)
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