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Request for Advice: Low Quality Artwork

Hello! This is my first time posting here, and unfortunately it's because I'm in a little bit of a predicament.

I commissioned an artist recently for an onspot fullbody piece of my character in a stream. I have worked with them plenty of times before, as well as watched them stream their drawing process so I am relatively familiar with how they conduct their business and what kind of product to expect when I am commissioning them.

However, my recent experience with them has left a lot to be desired.

My piece being the last in the queue for onspots, it was pushed two days forward which, while not the service I paid for, I can understand because life and that gets in the way! I was noted with the artwork two days after the initial stream with the finished product.. which was not at all like their usual quality of work. There were several issues with anatomy , lack of detail, no background (they usually draw a little something to go along with the piece, even if its just a circle or shape to better frame it), as well as the fact that the facial structure looked nothing like my character, and instead like the person from the pose they decided they wanted to work from.

(Notably, I was not given free reign on the pose. They asked me if it was okay to use the one they chose, I noted them three minutes later asking her to hold on a minute while I picked a ref.. and was told it was too late because they'd already started. I had no proof of this, as they’d already stopped streaming, but I regret not saying something at the time, especially if I knew I would wait another two days to see the completed work).

Altogether, it looked incredibly rushed.

I was honest with them. I conveyed that I was disappointed with the finished product along with the above sentiments regarding the quality of the artwork. I asked if they could edit it with specific areas of improvement OR if it could be cropped and they would just fix the facial features, given that I would receive a half-refund for the piece.

I was told outright that any kind of refund would not be possible, and that they would try their best to fix the details. However.. for something that was supposed to be an on-spot, I am wondering how long I should wait for them to make the edits before saying something. :/ Already they have been streaming their work on other commissions, and I'm feeling a disheartened by the whole ordeal.

Updates --

On 4/9 I was given a WIP and was told my commission should be finished by "tomorrow". Over a week has passed and they are still taking on new commissions.

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Comments

( 4 comments — Leave a comment )
leahtaur
Apr. 8th, 2017 03:52 am (UTC)
That's a tough spot to be in. When they advertised these commissions, did they link examples, and can that info still be found? I think the best you can hope for is that these examples can be compared to what you got, and used to bring your commission up to snuff. If the examples show background elements or a level of finish your piece doesn't have, those things should be easy to compare yours to. Things like anatomy errors are a little more difficult to call the artist to task on if the artist hasn't shown previously that they can do better on that exact angle/pose/proportions.

I don't know how others feel but I think that commissions should be compared to the examples the artist links to, not to other recent work of the same type (since sometimes an artist decides to pour some unpaid hours into a commission of their own accord because they get on a roll. Or sometimes one commission just flat out turns out better than another even if the same amount of hours are put into them.)

For the timing, I would note them something along the lines of "since my commission was paid for before the other people's slots in the queue, I think it should be fixed before theirs are worked on." And perhaps suggest a deadline of a week or two to show fixes. Personally I wouldn't insist on it being streamed just because that might not be possible for them but the fixes could still be made in or out of stream.
liveb1
Apr. 8th, 2017 04:03 am (UTC)
Thank you for your reply! They did not link specific examples when advertising, however I watched them complete other commissions of the same type before mine in stream by others that paid on spot. I understand what you mean though, if I were to say compare what I received to personal work.

I'm not so much worried about having it streamed as I am getting a piece I'm satisfied with. :'( But your advice about what to note them is extremely helpful!
xilacs
Apr. 12th, 2017 02:55 am (UTC)
These sort of things always make me curious to see the piece vs their other work. But it's such a tough situation because there's really no fair way to work it out since the artist has probably put a decent amount of time into the work; but the result doesn't feel worthwhile to the commissioner. I typically try to fix the issues if it ever comes up with commissions but it's overall just a hard situation.
liveb1
Apr. 16th, 2017 07:55 pm (UTC)
Hahaha I feel you. Who knows? With the way things are going I might have to post an actual beware. :/
( 4 comments — Leave a comment )

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