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Hey Ab. I need advice. I commissioned a two character nsfw piece from an artist and when I got it it had multiple anatomical errors. Like the female character in the piece looks like her back has been broken from the way she is positioned, her you-know-what looks not only huge but is off-centered, they also made the female character's legs too big for her body. There are a few small things wrong with the male as well. Would it be in bad taste to ask for the artist to re-draw it or to ask for a partial refund? Any advice would be amazing.

Update: I messaged the artist and politely told them that I was unhappy with the piece and pointed out each thing that was wrong as suggested by a commenter and explained that I would appreciate either a re-draw or a partial refund. They replied telling me that 'Well I am not use to drawing monster/partial human characters. However I will give you a partial refund.
I do request that next time you want a commission from me or any other artist though, to review their work and look to see if they are use to the image you are requesting to save yourself and the artist any undue stress.' and that I should have paid more attention during the stream. (My mistake as my internet was giving out) but they have agreed to pay be back half of what I paid within this week.

In my opinion not being used to a species doesn't excuse the anatomy but I digress.

Thank you so much everyone for the advice.

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Comments

( 27 comments — Leave a comment )
bornesb
Nov. 13th, 2016 08:33 am (UTC)
Look at their gallery: Are these errors typical of their other art?

If yes, then you got what you paid for and you should've vetted your artist a bit better.

If your commission piece looks much lower caliber than other pieces in the gallery, then it falls down to how much the trouble is worth.

Depending on the price of the image, sometimes I will ask for it redrawn, and sometimes I will just deal with it and make a mental note to not commission them again.

It is up to you, but if the art you received is of much lower quality than their other posted work, you have a right to bring that up and ask why.
wuvvumsoc
Nov. 13th, 2016 01:46 pm (UTC)
Seconding this - for some of us bent up anatomy is just what we do, and it should be quick to pick up if this occurs often in gallery.

Also: were you given any progression images where you could have picked up on this sooner?
ravensmoon666
Nov. 13th, 2016 05:21 pm (UTC)
I've looked through their gallery and it honestly doesn't look like their style at all. I've found maybe one more error on one other piece in the gallery but most of them have really good anatomy.
(Screened comment)
celestinaketzia
Nov. 17th, 2016 10:41 pm (UTC)
mod comment
Advice posts are to remain anonymous. Please do not ask for items that can ID the artist. Your comment will be screened.
martes
Nov. 13th, 2016 05:51 pm (UTC)
Did you ask for/approve a sketch or WIP before the finished piece? If so, then no, you shouldn't ask for a refund because the problems would've been apparent at the pencil or sketch stage.

I'd say price might also figure into this. If the picture was $10 or $20 vs. a couple hundred, then one shouldn't expect the same quality or detail.
celestinaketzia
Nov. 13th, 2016 06:46 pm (UTC)
It's up to a few things:

1. What was the level of completion?
2. Was there an agreement for WIPs or wing-it?
3. If there was agreement for WIPs, was it approved as is?

Personally speaking, if I've ordered a one-shot sketch type wing-it and I got something that was a little borked I'd probably just move on.

Oh, I've seemed to have found the item in question. I'm going to guess that you were not present for the stream?
ravensmoon666
Nov. 13th, 2016 11:51 pm (UTC)
They actually streamed it but I had to leave while they were working on it.

But yeah, I think I'm going to just move on. It just costed a good bit so I thought I would ask for advice.

Edit: Didn't see the last part. I wasn't present for the entire stream as I was having internet connection issues.

Edited at 2016-11-14 04:55 am (UTC)
sirmeo
Nov. 13th, 2016 06:57 pm (UTC)
You should probably bring it up with the artist even if this particular piece of art doesn't get fixed - a commission artist needs feedback of their work after all, and they might work a plan for future problems.

That being said, if the piece was cheap and/or you agreed to get no WIPs or revisions, you probably shouldn't be too surprused if the artist does not fix/refund, and instead move on and accept it as a loss.

Also does your re-draw mean completely re-doing the piece or simply fixing the piece? If the artwork is not a sketch, the latter sounds a bit excessive, and an artist who knows their digital tools can do fixes without completely re-drawing the piece.
(this includes traditional art -- if you have Photoshop, learn and start loving "Liquify", artists!)
ravensmoon666
Nov. 13th, 2016 11:54 pm (UTC)
I meant I would ask them to fix the anatomy errors because a lot of it honestly I could even fix if I had the original files as it was mainly things needed resizing and re-positioning but the 'broken back' thing would probably require them to redraw the legs but their top halves look fine.

As I said above I'm probably just going to chalk it up as a loss and not worry about it.
sirmeo
Nov. 14th, 2016 01:52 am (UTC)
I personally do think that all problems with the art should be brought up with the artist anyway, even if no "immediate" resolution comes, so don't take this to mean that you should just ignore it.
I don't know how much you paid, what the artist usually charges, what level of completion was intended or how the artist works (and how good they're with editing "finished" pieces), so it's hard for me to draw judgment.

I do think you definitely should bring it up with the artist (I'm a commission artist myself and I dislike it if people don't like what they got and never tell me, personally :V) but whether or not they want to fix the artwork and whether you should just let it slide if they decline to fix depends on price vs level of completion vs terms you agreed to.
DeadGalaxyX
Nov. 14th, 2016 12:10 am (UTC)
I found the picture in question and looked through their gallery. There is a STARTLING drop in quality on the picture they did for you. It looks extremely rushed and half-assed.

I'd honestly request a partial refund and tell them you're unhappy with the level of quality you received. There's no excuse to have such broken anatomy when their other work looks so much nicer and more cleaned up with very nice anatomy.
ravensmoon666
Nov. 14th, 2016 04:42 am (UTC)
I didn't want to outright state who they were but I figured someone may just figure it out. They charged 120 for that piece and I'm honestly very unhappy. I just don't know what their reaction would be to me asking them to re-do it so it worries me.
ivorytigress
Nov. 14th, 2016 05:35 am (UTC)
I saw the picture in question and WOW. I can't encourage you enough to contact the artist. Comparing it to their gallery, it's such a sharp drop in quality, if their name wasn't on it I don't think it would be associated with them at all. I would honestly be extremely upset if I'd paid the amount you did and received what you got.
DeadGalaxyX
Nov. 14th, 2016 06:13 am (UTC)
$120 for that, I would be LIVID getting something like that back when it is clearly a far lower quality than their normal work.
timelapsedecay
Nov. 14th, 2016 05:21 pm (UTC)
I try to give artists the benefit of the doubt in these cases, being an artist and such, but having seen the piece, I have to third what ivorytigress and DeadGalaxyX said. Just not acceptable. Writing it off as a loss is a choice that is your right to make, and you should make that choice if you prefer it- but if it were me, I'd be poking that artist about changes. It's not consistent with their other work at all.
Either way, good luck dealing with it! It's a somewhat unique and very frustrating situation.

Edit to add: I noticed you're a bit apprehensive about approaching them regarding the work, which is totally normal and fine in these situations. If you do approach them, try to remember to be polite and clear in the issues- focus more on "This part looks too big/small/short" versus statements like "I don't like this/this looks wonky", etc. I try to keep in mind what I'd like to hear about my own art, which is clear, specific feedback that focuses less on how the art made someone feel and more on which specific parts need work. That and a little politeness, without so much sugar-coating that the message isn't clear, should do the trick. :) And if it doesn't, you can always say you tried your best as a respectful customer!

Edited at 2016-11-14 05:39 pm (UTC)
celestinaketzia
Nov. 14th, 2016 07:52 pm (UTC)
Oh my word. For that price I would definitely say something.
bornesb
Nov. 14th, 2016 09:19 pm (UTC)
I have not seen the art but based on what everyone is saying, you should bring up to the artist that the art you received looks substantially less quality than what you expected based on their gallery and you would like to discuss either partial refund or redrawing options with them. Then see where that goes.

purpule
Nov. 14th, 2016 08:21 pm (UTC)
I just saw the piece in question, and wow, yes, I'd be dreadfully unhappy too
kestral_kitsune
Nov. 15th, 2016 12:37 am (UTC)
uh, WOW that response for the partial refund. Species doesn't excuse poor anatomy skills, if they're going to charge that much then they need to branch out and brush up the skills to at least draw human type characters.

celestinaketzia
Nov. 15th, 2016 12:40 am (UTC)
I'm glad you're getting a partial refund. The response is strange given the contents of their gallery, but so long as you get some kind of compensation.

edit: Whoops, accidentally responded to you instead of a new comment. A+ Livejournaling.

Edited at 2016-11-15 12:41 am (UTC)
kestral_kitsune
Nov. 15th, 2016 12:42 am (UTC)
XDD
(Screened comment)
celestinaketzia
Nov. 15th, 2016 01:46 am (UTC)
mod comment
Advice posts are still to remain anonymous. This comment will be screened, so please do not delete it.
ravensmoon666
Nov. 15th, 2016 02:11 am (UTC)
Re: mod comment
Whoops, sorry. D:
sbneko
Nov. 15th, 2016 02:32 am (UTC)
Re: mod comment
You can always send in a proper beware, since you felt like saying who this was here/wanted to warn people. But that's up to you :3
pastelpirate
Nov. 15th, 2016 06:47 pm (UTC)
If the artist wasn't comfortable with your character's species and/or design, then they shouldn't have accepted the commission in the first place. I don't see this as a valid excuse at all. Spare yourself and your customer the trouble and just politely decline if you're uncomfortable drawing something.

I've seen the piece in question and the lopsidedness of the genitalia is such a glaringly obvious problem that I can't believe it was given to you as a completed product. I don't think being unused to drawing humanoids excuses something being entirely off-center like that.
talentedfool
Nov. 17th, 2016 04:42 am (UTC)
If the artist wasn't comfortable with your character's species and/or design, then they shouldn't have accepted the commission in the first place.

QFE!

Don't accept a commission if you don't think it's within your ability to produce to the standard the commissioner is asking for, or at least tell them up front it's not something you're used to drawing, let them know there may be errors, and work with them through WIPs getting it right for them, if you really want to take the commission. Blaming it after the fact on such a thing is just excuses.
thaily
Nov. 21st, 2016 11:06 pm (UTC)
I'm glad you're getting a partial refund, I can see some anatomical issues in their other work, but the drop in quality is rather dramatic in your commission. And I feel like the worst of it could be fixed fairly easily with some cut&pasting and redoing some inks.

Did they ever post it in their own gallery? Artists have many reasons for not posting every commission they've done, but in this case I feel like the artist was at least somewhat aware of the subpar quality they delivered.

As a tip for the future, next time ask if you can continue it as a normal commission with a sketch approval stage if you have to leave the stream. It might have prevented this unpleasantness.
( 27 comments — Leave a comment )

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