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Hello everyone

This is my first time needing to ask for some advice on how to handle something that happened recently to me. Even though I'm pretty much inclined to make an artist beware for this, I'd like to read suggestions on how to handle this kind of issues before going any further, as I don't have any experience.
Three weeks ago, I contacted an artist because she was selling a pack of psd files. She was out of town, so first a friend of the artist gave me some info, and then I contacted directly with the artist by note. To my surprise, she responded quickly to my notes. She offered me to tell her friend to send me the files as she wasn't at home, and so I paid her with that in mind. Then I didn't hear again from her.
As I knew she wasn't home, I waited two weeks before attempting to contact her. So I sent her a reminder, just asking for a possible date for delivery. I did sent her my e-mail. The artist didn't answer, but she read the message. This eerie silence is what makes it worrying, as she hasn't tried to contact me or tell me anything about the payment. And even though I've waited months for art, these are just two files I'm waiting for, so it's supposed to be quick and painless, but at this point I don't think she has the intention to send the files.
The artist has uploaded art, so I know she is still active; should I apply for a chargeback? Or should I do something else before demanding my money back? I know three weeks is "not a long time" for artists standards, but given that I'm expecting files, I guess it is reasonable.

Thanks for your help.
JxxxJ

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Comments

( 4 comments — Leave a comment )
whoop_zi
Oct. 18th, 2016 08:25 pm (UTC)
I would send them one last message before requesting a refund. My advice would be to not file a chargeback before you request a refund, but as a last resort if they don't respond to said refund request. It's pretty odd to make someone wait for files you already have prepared, so perhaps giving them an ultimatum will give them the push they need to get them to you.
jakkal
Oct. 19th, 2016 02:51 pm (UTC)
I agree with the above, and it might help when you open up the dispute with Paypal. Just when you do it, be sure to give them a deadline. Put everything that you're owed and what you paid for in that ultimatum just so everything is there for Paypal to see.
jaugur
Oct. 21st, 2016 10:06 pm (UTC)
Thanks for all your comments! I've sent my message today, and asked her to send the files by Monday. We'll see what happens.
Eyenoom
Oct. 20th, 2016 01:45 am (UTC)
Artists not responding while they've clearly seen the message and is active is always a red flag. As other mentioned, contact the artist one last time and give them an ultimatum; They should send you the content you paid for before a certain deadline, or you'll pull the money

Edited at 2016-10-20 01:45 am (UTC)
( 4 comments — Leave a comment )

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