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germ/Keiiba/Meilkei RESOLVED

WHO: germ @ Wolfhome forums
http://www.furaffinity.net/user/keiiba/
http://www.furaffinity.net/user/meilkei
http://j0nsie.deviantart.com/

WHERE: Originally occurred on the Wolfhome forums, contact eventually was made through notes on Furaffinity as they appeared to be more active there. Also conversed on e-mail.

WHAT: A custom 'Keijin' of their closed species ($67)

WHEN: I won the auction on May 25th, I paid the same day

PROOF:

Them notifying me that I'd won their auction, and our resulting conversation detailing payment:
http://i.imgur.com/1zpHVZ5.png
http://i.imgur.com/BZV4gvd.png

Proof of payment:
http://i.imgur.com/TrOBmR5.png

messages requesting updates and their subsequent responses (ignore the dates on some of the notes, i screen-shotted them months ago):
i often left 1-2 month gap, sometimes more between updates
these are all in order

http://i.imgur.com/23pQUso.png
http://i.imgur.com/Bc0Agvw.png
http://i.imgur.com/t9G9HD2.png - they deactivated their account sometime after this
http://i.imgur.com/2oPgvti.png (e-mail)
http://i.imgur.com/jGsXTki.png their response to e-mail
http://i.imgur.com/AwkY4Gh.png sketch delivery (sketch : http://i.imgur.com/NFtXa1V.png)
2 months later on June 9th this was the last contact when they requested my references again, since then I have heard nothing. (although I did request another update August 4th)
http://i.imgur.com/vE77wJE.png & http://i.imgur.com/RAHAy4q.png (showing message unread.)


EXPLAIN:

I participated in an auction of their closed species, Keijin, on the Wolfhome forums. I was really excited because I loved their art and I had admired them for a long time, believing them to have a good reputation. Upon winning they PM'd me their paypal and I paid within a few hours and replied back to their PM stating that I had done so. When they didn't reply, I also sent them a note on their FA to which they responded within a day or so. We drawled out specifics, and I wasn't concerned at the time.

Contact afterwards began to dwindle, I'd request for updates roughly every one or two months, despite the fact they were active on all of their sites and could have provided me with professional updates often. I did understand their reasoning, especially when their tablet broke. But then after they received a new one, they got back into art and didn't contact me until I had to do so myself. I did my best to keep my responses polite and respectful, because I was worried about their situation at the time.

The deadline for a Paypal dispute trickled by, but their notes about them being in debt really concerned me and I decided to trust them, and not take it up with Paypal which I honestly regret.

Eventually after 7 months I told them they didn't need to make me the keijin if they were struggling, and that I'd be happy with a $65 equivalent of artwork, and gave them the freedom to pick any of my characters to draw because at this point all I wanted was something back. They admitted they were struggling, as I thought and agreed with my suggestion. They continued to do personal art and art for others.

Another month went by without contact, and I decided to check up on their page but I was met with: 'User "Keiiba" has voluntarily disabled access to their account and all of its contents' - I was miffed since they hadn't contacted me before disappearing and. Afterwards, I dug up their Paypal e-mail and I sent them a note to urge them to get in contact with me, or else I'd write up this beware. Afterwards on a new account, Meilkei, they sent a few notes back and forth and eventually gave me the first piece of artwork which was a nice sketch, but after that - nothing. They may or may not be working on something for me, but I have not received any notes updating me on the status of my commission so I presume that nothing has been done since the sketch.

At this point I am really tired of waiting and my attempts to ask for updates always leaves me stressed out and upset. I'm a bit upset because $67 is in fact quite a lot of money to me, and I wouldn't like anyone else to feel the same disappointment. She's a really lovely person, but this was a terrible experience.

To date, after 1 year and 2 months - I have received one sketch and zero reimbursement.

----- UPDATE 08/08/16 -----

http://i.imgur.com/3WjFbea.png

They replied, the screenshot pretty much sums it up
I guess I'll check in again in another few months..

----- UPDATE 11/12/16 -----

Got back in contact October 27th, I've now been reimbursed and all art has been drawn and provided. Was very apologetic and sincere, I am happy to have this marked as resolved now.
Before commenting, please read our Community Rules.
Do not go after persons posted about here, by leaving comments on their art pages.
If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

Comments

( 16 comments — Leave a comment )
jansither
Aug. 6th, 2016 11:41 pm (UTC)
Just as an FYI, I have also had a problem with this user. It was too long ago to make a new post, but I bought a fullbody YCH from her and she left half of it out (turned it into a bust) because she couldn't get it to look right. She has since deleted everything on the account that I commissioned her on (Poobwon on FA), but I have the PM where I sent her my refs. Hopefully this post is allowed, sorry if it is not. I didn't see it in the rules.
zackfig
Aug. 6th, 2016 11:51 pm (UTC)
Seems their DA account is active?
suntre
Aug. 7th, 2016 03:37 am (UTC)
It'd seem so but I do not want to chase them from a multitude of different sites and e-mails just to get their attention.
zackfig
Aug. 7th, 2016 04:34 am (UTC)
Yeah, I guess poking them would cause them to jump off to a different account.
sweet_melon_bun
Aug. 7th, 2016 04:12 am (UTC)
I'm waiting for a custom Keijin that I paid for over a year ago as well, only difference is I paid $150. :/ I also only ever got the sketch of it, but never the finished product. I still have all my notes on FA as well from when she was still on her Keiiba account.
talentedfool
Aug. 7th, 2016 05:17 am (UTC)
Oh, what a pity, that sketch is super cute too. :( Applaud your patience at the very least.

Eugh, the deactivating their account and not contacting people with new contact info is really thoughtless of them. You can say shit like "sorry you thought I just walked off, I wouldn't do that" all you like but when that's literally what you have been doing, it doesn't carry a lot of weight.

One thing, I got kind of confused about the inconsistency between $65/$67 bc my reading comprehension is bad, and then after rereading realised you tacked on an extra $2 for the PP fees. Just to sate my own curiosity, was that something you decided to do yourself as a kind gesture, or was it asked of/implicitly expected of you?
suntre
Aug. 7th, 2016 11:17 am (UTC)
Yep, I decided to tack on the extra $2 as a gesture of goodwill. I don't remember being asked.
jellyfishee
Aug. 9th, 2016 01:25 am (UTC)
Wow, the "I don't mind being posted on Artists Beware, I gave up on being an artist lmfao" part is really worrying. I myself would probably be looking into a chargeback, even if it is outside the paypal window. Doesn't sound like they're going to refund anyone, at least not any time soon.
(Deleted comment)
suntre
Aug. 9th, 2016 03:48 pm (UTC)
I wouldn't know how to go about it unfortunately :c it's something I'd look into for sure, though.
(Screened comment)
celestinaketzia
Sep. 14th, 2016 01:55 am (UTC)
mod comment
Without definite proof these are the same people this will have to be screened.
(Screened comment)
whoop_zi
Sep. 14th, 2016 04:27 am (UTC)
Re: mod comment
Screening this too. While frustrating, the artist's purchases aren't really relevant here.
(Screened comment)
dergish
Sep. 14th, 2016 07:25 am (UTC)
Re: mod comment
Please be careful not to post this again. This comment involves third parties and personal spending that is not related to the beware.
suntre
Dec. 15th, 2016 06:44 pm (UTC)
Re: mod comment
Hi! can you mark this as resolved for me now? thank you x
celestinaketzia
Dec. 15th, 2016 06:47 pm (UTC)
Re: mod comment
Got it marked for you!

In future, it's best to leave a comment as all comments are emailed to staff. No replies directly to a mod is necessary. Edits to posts are not, unfortunately.
suntre
Dec. 15th, 2016 07:13 pm (UTC)
Re: mod comment
Thanks for letting me know! I'm not used to LJ but I'll remember that.
( 16 comments — Leave a comment )

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