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Customer beware : BabyBlueFox

WHO: Babybluefox on FA

WHERE: http://www.furaffinity.net/user/babybluefox/

WHAT: A fully shaded digital pic with complex background

WHEN: Commission details finialised on april 12th, Problem arose on June the 1st once commission was finished

PROOF: https://www.dropbox.com/s/pzpmpj5mugvcrsa/proofsadly.png?dl=0

EXPLAIN: Everything seemed fine we got the final details of the pic hashed out on April 12th and I got to work, then May happened with various FA outages and other RL stuff getting in the way that I kept watchers up to date via journals. My communication was poor here and the client has a point that I should have notified him personally sooner that there was a delay in his commission rather than relying on journals to inform all commissioners at once. That was poor business practice on my part and I acknowledge that.

I managed to find some additional extra time to finish the lineart for approval which the client seemed genuinely happy with. So I finished up the coloured and shading and gave him the finished pic. That's when it went wrong. Telling me I had missed a heap of stuff that up until that point hadn't been mentioned. Things like markings that weren't on his ref sheet and characters that hadn't been discussed, earrings and tattoos that were in fact on the ref sheet but not on the character itself so I did miss those. I was annoyed by this but I agreed to do the edits including edits to lineart which I don't do once lineart has been approved....for him to basically say he wasn't interested wasn't prepared to deal with me any longer and wasn't prepared to pay.

He then proceeds to go to Facebook and be fairly vile about me. Apparently this guy is well known for being very easy to agitate and fly off the handle.

I never take money from a commissioner until they are satisfied with the artwork. I know this is again bad business practice but I work best when getting paid at the end of the job. This is the first time in 5 years that I've really had this issue. I feel pretty bad about this cause I really enjoyed working on the artwork and actually was pretty proud of the finished piece.

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Comments

( 28 comments — Leave a comment )
uriiko
Jun. 12th, 2016 06:27 pm (UTC)
Abhorrent behavior from the commissioner, especially disgusted with what they wrote on Facebook. Good on you for turning it into a YCH.
Please, please add that you only take payment up front to your Terms of Service if you have one.
toddlergurl
Jun. 14th, 2016 06:43 am (UTC)
I think what I'm going to do in future is that if its someone I have worked with before I'll be happy to work on their commission and get paid at the end like normal, but if its someone new I've not worked with before (like in the case above) I'll take half payment up front and half on completion. There's something about being paid in full at the beginning that just seems to sap my creativity, so I know within myself that being paid in full at the start just doesn't seem to work for me.
kayla_la
Jun. 12th, 2016 07:01 pm (UTC)
The complete 180 in behaviour is bizarre. They're pretty calm and polite up until you ask them to clarify about edits, and then just lose it. You'd think if they just wanted free art, they would have waited for you to do the edits first and then run off with it, so I don't think that was the case.

So weird, though.
toddlergurl
Jun. 14th, 2016 06:46 am (UTC)
Having found the facebook stuff...I think this particular customer is from Portugal, so part of me wants to think not only is english not his first language but maybe he put things through a translater and that last message from me got warped somehow. I was really REALLY confused when I offered to do the edits and he just dropped everything.
crackdv
Oct. 1st, 2016 06:16 am (UTC)
Hi :)
He's not from Portugal, he's from Denmark :)
starcharmer
Jun. 12th, 2016 07:27 pm (UTC)
The Facebook post just takes the cake, wow. Definitely someone to avoid.

Two slightly related/unrelated notes:
1. I LOVE the Watership Down motifs you used!
2. If anyone has trouble seeing the high res version of the screenshots linked, you can replace www in the URL with dl to default it to showing the high res version.

https://dl.dropbox.com/s/pzpmpj5mugvcrsa/proofsadly.png?dl=0
bunraygma
Jun. 14th, 2016 10:37 pm (UTC)
THANK you! Trying to read the so-called "full size" without hi-res was playing merry hell with my eyes. Dropbox can be such a pain....
jinoki
Jun. 12th, 2016 08:43 pm (UTC)
Whoa, beware well warranted. That facebook post is horrid.
leahtaur
Jun. 12th, 2016 09:08 pm (UTC)
Would it work for your workflow to take half upon accepting the commission and half upon completion? I can understand working better when payment hasn't been given but this might be the best compromise.

In my own experience at least, the quality of commission customers goes up with the price as well as when payment is given upfront, even if only partially. It weeds out the ones who aren't serious or who are trying to scam (not that that was necessarily the case here - wow.)
kayla_la
Jun. 12th, 2016 09:13 pm (UTC)
I second this about the quality of commissioners. It's been my experience that the ones who quibble over price or insist on paying after the fact tend to be difficult customers, while the ones willing to pay a fair price upfront are usually the easier ones to get along with. It's not 100% of course, but you really notice the difference.
toddlergurl
Jun. 14th, 2016 06:49 am (UTC)
The thing is at the beginning of the conversation he actually offers to pay upfront and its me that tells him "no its quite alright hold onto your money I'll take it at the end" So he seemed perfectly willing to pay and indeed expected to pay upfront. So that part is totally my fault. I am going to take your advice though and get half in the beginning and half upon completion from new customers I've not worked with before from now on.
blot
Jun. 12th, 2016 11:24 pm (UTC)
Wooooow. You were completely willing to do the edits and they just kinda blew up? I've never seen something like this before. Beware well warranted.
Would it be possible for you to kind of auction it off as a YCH, so you can still get paid for the work?
starcharmer
Jun. 13th, 2016 04:01 am (UTC)
They're selling it as a YCH and have multiple people interested so it seems that all worked out in the end. :D [Not that I stalked their FA page or anything.]
blot
Jun. 13th, 2016 05:14 am (UTC)
Oh good! I mean, the image looked super cute and super well done? Like. I was so impressed by those motifs and everything. I'd hate all that effort to have gone to waste.
kontonakuma
Jun. 13th, 2016 03:58 am (UTC)
Why in the world did he all of a sudden decide he didn't want the edits? You offered to do them -for free unless I'm missing something? And while there were some flaws in how the situation was handled from a professional standpoint, it was still handled fairly well, so I'm just stuck trying to figure out where it went south.

What the heck happened?
kayla_la
Jun. 13th, 2016 04:01 am (UTC)
That was my reaction too. I felt like the artist overreacted a little to the original couple of changes the customer asked for, but the communication was overall fairly smooth and then just suddenly fell off a cliff. The customer is legitimately super offended and I just can't figure out why!
(Deleted comment)
scottalottosay
Jun. 13th, 2016 05:57 am (UTC)
The Facebook post he made says, "she should get it so hard in her ass". Did he just say you need to be raped?
toddlergurl
Jun. 14th, 2016 07:56 am (UTC)
I dont think for one second he actually means that in reality. I think hes just really really angry at me. The person who linked me the facebook stuff told me the guy has a really short fuse when in regard to temper so im fairly certain the commissioner doesnt mean those words to be taken literally....i hope.
bunraygma
Jun. 14th, 2016 10:54 pm (UTC)
Even if he didn't mean it literally, it is still 1000% unprofessional and inappropriate. There's just NO excuse for that kind of violence-promoting behavior in extreme situations, let alone on a simple art commission.
Hunty Belmnt
Jun. 13th, 2016 07:34 pm (UTC)
I've noticed a pattern of immature commissioners here lately. Gross facebook behavior :/ Strange that you were willing to do the edits and they snapped like that.
jebboy
Jun. 14th, 2016 04:16 pm (UTC)
Beware well fucking warranted.
I know I wouldn't want to work with anyone who used things like "she should get it so hard in the ass" when they get upset at the artist for no reason.
They can claim he doesn't mean it or that it isn't 'serious' all they want but it's still terrible that the guy ever said it at all. Angry or not there are lines you shouldn't cross.
shy_ryder
Jun. 14th, 2016 07:51 pm (UTC)
wow o3o
what a jerk i my self cant draw so ive never done a commish before but thats just stupid... hhii toddler girl ^^
celestinaketzia
Jun. 14th, 2016 07:52 pm (UTC)
mod comment
Please review our rules and do not name call in this community.
spiritlobo
Jun. 14th, 2016 11:08 pm (UTC)
wow that facebook. Being angry isn't an excuse for behavior like that, it just isn't.

Beware VERY well warranted.
Robert Ludlow
Jun. 15th, 2016 03:46 pm (UTC)
just to clarify, he is not Portuguese, he's danish as he lives in Denmark, I used to be friends with him until he posted that awful facebook post. I have no respect for him after being told by many people in the babyfur community how he is a compulsive liar and how he treats people. so sorry you had to deal with him Gem.
Christina Schandorph
Jul. 5th, 2016 01:52 pm (UTC)
Oh goodness, I thought I heard that name before. I'm Danish myself, and a friend of mine had showed his FB profile before, because they used to be acquaintances.

He's posted "his side of the story" on FB, but it's basically exactly what OP said and doesn't make him stand any better.
celestinaketzia
Jun. 15th, 2016 06:04 pm (UTC)
mod comment
I want to remind users not to delete comments. Since the user in question has messaging disabled, this is a general notice to all. Deleting comments will get you suspended from the community.
( 28 comments — Leave a comment )

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