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Beware: EyeKissa

In July 2015, I posted a lost contact on this artist, but was never able to contact her. As she seems to have vanished from all her known accounts, posting a beware on her seems pointless, but this is still something everyone should be aware of in the extremely unlikely event that she returns and continues to accept commissions.

All information is below.



WHO: EyeKissa (deviantART) or iKissa (FurAffinity)

WHERE: http://www.eyekissa.deviantart.com or http://www.furaffinity.net/user/ikissa

WHAT: Traditional Design Commission ($10 USD)

WHEN: The commission correspondence began on April 3rd, 2014. The commission was paid for on May 26th, 2014, after I approved a sketch. As of May 2016, the commission still hasn't been received and the artist has vanished, with the final conversation I had with her taking place in November 2014.

PROOF/EXPLAIN: Since our correspondence was over two years ago, some messages have been deleted, but here is what I managed to find in my dA inbox. Read from bottom to top, please!

April 2014: EyeKissa opened for design commissions and I sent her a note about one, including a form she specified for prospective customers to use. She replied that nine other users had ordered commissions before me and that my custom might take "up to two weeks at the most," which I agreed to. She also told me to wait until an approval sketch was sent to pay.

May 2014: I didn't hear from EyeKissa in awhile, but she was progressing on her other commissions rather quickly, so I didn't mind the wait. On May 26th, she sent me a note and asked if I was still interested in the custom, to which I replied that I was and requested a species change, since it hadn't been started. She told me this was fine and to expect a sketch later that day. A few hours later, she sent me this note with a sketch included for my approval. I approve and pay. (The red box censors an email address.)

November 2014: After this, I don't hear from her until November, when she unexpectedly offers me a refund. Here, I will confess that I was rude in my response, which I know now was unnecessarily guilt-tripping and could have been said much better. Essentially, I told her that I would accept the refund, but I was disappointed in her service because she had finished almost all of her other commissions, most of which had been paid for after mine. Someone who had been added to her to-do list weeks after me had their commission finished before me, which is why I was so displeased. Still, this was rude of me and I regret it. She responds with the offer to both refund me and finish the commission, to which I tell her that I don't expect her to complete the commission after she's refunded me. I receive this response, in which she tells me that she wants to do it, which is the last message I have on record from her.

She claims she will send the refund the next day, but it was never received. I've sent follow-up messages, but none of them have been opened, as well as posted on her pages to see if anyone has been in contact with her lately. This comment on her page suggests that she might be overseas at the moment, but there's no solid evidence of this otherwise. If this to-do list is to be believed, there's at least one other customer out there who never received their commission.

Before she vanished, EyeKissa was always pleasant to work with, so I'm sad that I had to post a beware on her, but the fact remains that she didn't refund me or complete a commission I paid for two years ago. It's a lost cause by now, but I hope she's okay.

EDIT (06/05/16): Here is evidence that the artist has internet connection and has been on her dA account very recently. Someone drew her character and she added the image to her favorites just today. The notes I have sent her still haven't been opened, however, and she hasn't reached out to me.

EDIT (06/23/16): After I received the note that is pasted in the comments below, I responded to EyeKissa on dA. She promised me a refund the next day, when I instead received notice that she was unable to make it to the bank, but would be able to the next day. One week passed with no response or refund, so I noted her. Five days later, the note still hasn't been read, so it seems like she has vanished on me once more. (I'll add screenshots of this as soon as I'm able.)

EDIT (06/23/16): Here are the screenshots of the above transaction!

Notes 1 (Read Bottom to Top)
Notes 2 (Read Bottom to Top)

The latter includes both the request for an update that I sent five days ago and the response I received to it literally thirty minutes or so after I posted today's update. The most recent correspondence promises a refund later tonight, but I've received nothing thus far. (I didn't intend to update this so frequently, or include literally every update as it comes, but a response happened to pop up today.)

EDIT (06/30/16): EyeKissa has refunded me. This matter is resolved. (I also want to mention here that she has been extremely apologetic for her absence and has went through a great deal of trouble to right her wrongs. While it doesn't erase that this happened, I know she had no ill intent in the situation and I believe she's safe for others to commission!)
Before commenting, please read our Community Rules.
Do not go after persons posted about here, by leaving comments on their art pages.
If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

Comments

( 19 comments — Leave a comment )
naparum
May. 8th, 2016 03:48 am (UTC)
There's a comment on her dA page saying she was in Europe and unable to upload as of February of this year- but it's from another user who hasn't uploaded anything since 2014, so not sure what to make of that!

Edit:: Sorry, I apparently don't know how to read! You knew that already, haha.

Edited at 2016-05-08 03:49 am (UTC)
pastelpirate
May. 8th, 2016 02:50 pm (UTC)
I've seen from multiple sources that she's out of the country right now, so perhaps I'll hear from her when she returns. I want to give her the benefit of the doubt, at least.
mwebwing
May. 8th, 2016 04:13 pm (UTC)
Still, you'd think if she was leaving the country for an extended period she would give a heads up to people waiting on stuff from her. But then it could always be an emergency.
pastelpirate
May. 8th, 2016 07:03 pm (UTC)
I would hope so and, in the end, this was what caused me to post a beware on her, because I feel it's an artist's responsibility to communicate with a customer and she failed to do so when she vanished without a word.
(Deleted comment)
jellyfishee
May. 8th, 2016 10:42 pm (UTC)
Even if she's out of the country, I'm sure they have internet in Europe. :P

Artists disappearing while taking peoples' money worries me quite a bit every time these things happen.
pastelpirate
May. 9th, 2016 12:40 am (UTC)
I've thought the same thing and I wonder how lack of internet can be an excuse with how accessible it is now, but there are always exceptions, I guess? I've never been to Europe and I'm sure it varies between individual countries, but I assume there are at least places where free wi-fi is offered.
kattotang
May. 9th, 2016 03:23 am (UTC)
Internet/Wi-Fi actually tends to be more accessible in Europe than in a lot of the US, at least in western Europe.
pastelpirate
May. 13th, 2016 02:55 pm (UTC)
Hey, mods, I think the "eyekissa/ikissa" and "eyekissa" tags need to be merged? This artist has two tags on here now. ;o;
celestinaketzia
May. 13th, 2016 02:56 pm (UTC)
Oh thanks, I shall do so!
taliruq
May. 26th, 2016 12:17 am (UTC)
Man, I'm sorry you've dealt with this. Me and her were friends back in 2014 but when she disappeared off of dA and FA she also disappeared off of skype and hasn't logged in since then. I really hope she's okay and just out of the country or something!

I really hope this gets resolved for you OP. Cause if she turns up then she's probably okay!
pastelpirate
May. 26th, 2016 12:27 am (UTC)
Two anonymous users have since messaged me and informed me that she's active on Facebook, so she does indeed seem to have internet access. However, I feel it's overstepping boundaries to contact her on a personal account I was never given, so I've opted to wait and see if she returns to her art accounts eventually. It isn't promising. :T
taliruq
May. 26th, 2016 12:34 am (UTC)
Ah! Well thats really good to hear that she's apparently okay. In that case, I hope at some point she ties up loose ends business-wise, cause being kept in the dark for two years is really unfortunate :/
eyekissa
Jun. 8th, 2016 06:43 pm (UTC)
Taliruq...

I would like to get in touch with you when you have time.

I have missed you (also please read my comment bellow)

Sincerely,

EyeKissa
taliruq
Jun. 9th, 2016 01:01 am (UTC)
I'm honestly really glad to hear you're okay, its been a couple years! I missed you too.
eyekissa
Jun. 8th, 2016 06:42 pm (UTC)
This is more or less for pastelpirate BUT I am leaving this here open for the public as well. I wrote a note to pastelpirate on DeviantART just about 20 minutes ago.

There is absolutely no excuse for my lack of responsibility as a commissioners. I feel awful for the way I have handled this specific commission. I am quite ashamed of myself...and there is really no apology I could give to make up for what I have done...

I am sorry for randomly disappearing and not finishing your commission. I left the country (to Europe) on an emergency notice for personal reasons regarding mental health. I was unstable and needed an escape from my life. In my haste to start a new life I forgot to take care of a few remaining commissioners and their commissions. I am so sorry...I wish there was more I could say.

During my time in Europe I had no internet access and lived an isolated life so that I could recover. Nonetheless, this is no excuse for not taking care of what should have been taken care of.

I am currently putting funds into my paypal account to reimburse pastelprincess. At the time I owed you 10 USD...but due to time I would like to reimburse you 30 USD. I wish I had more to give you. I would still like to make your design or draw you something as an apology... So please let me know. I will give you my personal email or cellphone if you would like to communicate with me. I would even love to ship the final piece to you.

Again I really apologize for my unstable and irrational behavior. Please get back to me ASAP so I can give you what you are rightfully owed.

PS: if anyone knows of anyone else I have hurt please let me know so I can make ammends.

Sending my love,

EyeKissa
pastelpirate
Jun. 9th, 2016 03:18 am (UTC)
I responded on dA and will have the mods mark this as resolved as soon as the refund is received. I'm glad to see that you're okay and have been able to return to your accounts.
pastelpirate
Jul. 1st, 2016 02:16 am (UTC)
This matter is now resolved! Thanks, everyone! <3
celestinaketzia
Jul. 1st, 2016 02:47 am (UTC)
Went ahead and changed the tag for you!
( 19 comments — Leave a comment )

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