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I never thought I'd find myself posting to a group like this. I like to think of myself as sympathetic ... I understand when an artist burns out, they break down ... and in times past, I have just written it off when I've fully prepaid for a commission, its never materialized and the artist has gone completely incommunicado.

I'm going through this once again, unfortunately, and I'd like to know what sort of etiquette there is here. What steps should I take and how long should I wait before reporting an artist?

The money was prepaid as a combination of buying textbooks for a class they were taking on their Amazon wishlist (~US$135) and Paypal (+US$300 for a total of US$435) back around July of 2014 (a year and a half ago). Its high detail "realism" style art, and I knew they had a backlog, so I understood it might be a few months. The artist said they would have a sketch to me by January 2015, but its been more than a year since that date and it hasn't materialized. I poked them once in awhile (I think maybe two or three times over the whole course of the year 2015) and kept getting told it was coming ... but toward the end of the year, around November or so, the artist suddenly disabled their account on FA. A couple months later, they un-disabled and posted a journal apologizing, saying they know they weren't completing commissions, that they were depressed, hadn't completed the course they were taking (the one I bought textbooks for them for as part of the commission price) and they offered refunds.

I didn't immediately jump on that ... I thought they'd get back to it with a shorter commission list (from the other commissioners who would request a refund) ... but a few weeks later, they disabled their account again.

I don't like flogging a downed horse, and I really feel like that's what's happening when I ask for money back from a burned-out artist ... but at the same time, I'm in a tough spot myself right now. I don't have the art I paid for, and have no reasonable expectation I ever will ... and right now that's a chunk of change I could really use.

I sent them an e-mail this past Friday ... how long should I give them before posting to the community? Are there any other steps I should take?

Thanks all. I know artists work hard. And I know artists get burned out. And I feel bad trying to draw blood from someone feeling down. But without even a sketch more than a year after one was promised, I feel I should get my money back.

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Comments

( 9 comments — Leave a comment )
gatekat
Feb. 8th, 2016 03:12 am (UTC)
Just my opinion, but somewhere between 3 and 6 months is the point where a beware is a service to other commissioners out there.

You're well past that, and the artist's behavior has almost every red flag I can think of for deserving the beware.

I hope you know of other accounts they have (DA, FB, IB, Tumblr, etc), since they've shut down FA to avoid responsibility for their actions.
chibiabos
Feb. 8th, 2016 03:37 am (UTC)
They seem to have disabled all their accounts. I did send them a PM on FA (I guess I can still send a PM to a disabled account) but no reply yet there or on my e-mail. They've actually been a past complaining about an artist on here. I think I'll wait til this coming Friday to see if they've replied, then I'll go for a beware post with their name. I really hope it doesn't come to it :/

Edited at 2016-02-08 03:37 am (UTC)
di_porcellana
Feb. 8th, 2016 04:46 am (UTC)
Knowing who you are talking about, yes, I would post a beware. It sucks but...tbh what they did-- and that they're already on here. Sorry you are going through this.
lleverpullerr
Feb. 8th, 2016 04:47 am (UTC)
I know exactly who you're talking about. They've done this before, unfortunately. Also account hopped. I'm assuming they're doing that again. :( Good luck.
straviios
Feb. 8th, 2016 07:44 am (UTC)
Do they perhaps have friends they used to talk to personally? (like close friends) plus perhaps like the person above having more accounts?

I once had to do this once to get a hold of someone when they stop replying back to me on email, da, fa, tumblr. So i reply to one of their friends on tumblr to know what's up since they were super active over there and finally i've gotten a response.

Good luck on your end OP and yeah, i feel the same as artists can burn up and personal life reasons interfere, it's just waiting painfully a long time for a reply. What's the right time to ask for an update or refund.
chibiabos
Feb. 8th, 2016 09:30 am (UTC)
I honestly don't know. :( I found then on FA one day. I've just been a fan, not a personal friend, so I don't know who their friends are. :/
rayesesshyfan
Feb. 8th, 2016 08:57 am (UTC)
You should definitely put up a beware. That behavior is intolerable.
exo_formicidae
Feb. 8th, 2016 09:44 pm (UTC)
If it's the person I am thinking of then yes, the artist have had this problem before and I have had to ask for a refund before as it took longer than I was comfortable with. The artist promptly refunded me though and we ended it on good terms. I was really sad to see the account disabled as I've considering trying to commission them again for a smaller piece as there seemed to be some work flow going. I do hope the best for them and that they are able to get through the mental challenges that they struggle with, but I also hope they do right by the commissioners as soon as they are able too. Good luck OP! I feel you have waited long enough for your piece or a refund, and while I do hope it doesn't end in a beware, I think you should go through with it if you get no reply soon.
Enn Shaw
Feb. 10th, 2016 09:32 am (UTC)
The artist is taking advantage of your leniency. Post a beware.
( 9 comments — Leave a comment )

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